Insurance Agency Client Experience Specialist

6 days ago


Georgetown, Kentucky, United States Steve Woodrum - State Farm Agent Full time
Job Overview

We are seeking a skilled Insurance Agency Client Experience Specialist to join our team at Steve Woodrum - State Farm Agent. As a member of our agency, you will have the opportunity to enhance your career while delivering exceptional client experiences that reinforce the growth of our successful insurance agency.

Compensation and Benefits

The estimated salary for this position is $45,000 - $60,000 per year, based on performance and experience. Additionally, we offer competitive benefits, including a bonus structure tied to individual performance, paid time off, and opportunities for advancement within the agency.

Responsibilities
  • Client Communication: Respond to customer inquiries and provide policy information in a timely and professional manner.
  • Policy Management: Assist clients with policy changes and updates, ensuring seamless transitions and minimizing disruptions to their coverage.
  • Claims Processing: Process insurance claims efficiently and effectively, following up with clients to ensure their needs are met.
  • Record Keeping: Maintain accurate records of customer interactions, providing valuable insights into client needs and preferences.
Qualifications and Skills
  • Communication and Interpersonal Skills: Possess strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
  • Attention to Detail: Demonstrate attention to detail and multitasking abilities, ensuring accuracy and efficiency in all aspects of the job.
  • Customer Service Experience: Previous customer service experience is preferred, but not required. We are eager to train and develop the right candidate.


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