Criminal and Family Law Firm Receptionist
1 week ago
At Cannon & Associates, we're seeking a highly skilled and organized receptionist to join our team. As the first point of contact for clients and visitors, you will play a crucial role in ensuring a seamless client experience.
Responsibilities:
- Greet and interact with potential new clients to assess their qualifications and determine the correct legal matter
- Arrange appointments for qualified leads and commence the pre-engagement process in our case management software
- Provide the salesperson with essential details to ensure productive conversations/consultations
- Follow up with potential new clients to address their specific concerns and challenges
- Greet and assist clients with warmth and professionalism
- Answer and direct phone calls with efficiency and care
- Schedule appointments and manage the firm's calendar
- Support the smooth operation of the office with administrative tasks and supply management
Requirements:
- Proficient in Microsoft Office, especially skilled in advanced Excel functions
- Experienced in sales or customer service (highly desirable)
- Educated with at least a high school diploma or equivalent (a Bachelor's degree is preferred)
- Prior experience in the legal field is a plus
- Strong in verbal and written communication with a focus on empathy
- Exceptionally organized, detail-oriented, and capable of multitasking in a fast-paced environment
- Professional, approachable, and adept at handling administrative tasks and managing calendars
Benefits:
- Health/Dental/Vision Insurance
- 401k plan with company match
- PTO
- Numerous firm-sponsored events throughout the year
We offer a competitive salary and comprehensive benefits package to support your success. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, please apply today.
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