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Loan Servicing Specialist
2 months ago
Municipal Credit Union is a leading financial institution that has been serving its members for over 100 years. Our mission is to connect our members and communities with an exceptional financial future.
Job SummaryWe are seeking a highly skilled Loan Servicing Generalist I to join our team. As a Loan Servicing Generalist I, you will be responsible for maintaining real estate loan accounts, including onboarding, account updates, and payment processing. You will work closely with our members, internal teams, and external vendors to provide exceptional customer service and ensure accurate and timely loan servicing.
Key Responsibilities- Onboard new and closed real estate loans onto our system, ensuring accuracy and completeness of loan files.
- Process account maintenance requests, including balance inquiries, payment allocations, and escrow payments.
- Provide quality customer service to members, internal teams, and external vendors, responding to inquiries and resolving issues in a timely and professional manner.
- Process payments for 1st and 2nd mortgages, HELOCs, Home Equity, Consumer, Chase Lockbox, and payments made at a MCU Branch.
- Run late charge notices and assess charges to consumer and real estate accounts.
- Perform month-end closing, ensuring all branch payments are posted, and run all month-end reports.
- Issue a history of disbursements and subsequent annual projections to members.
- Process HELOC cash advances, HELOCS, Home Equity notes, and prepare consumer and real estate loan payoff letters.
- Prepare satisfactions and subordinations, and process requests from members for PMI cancellations.
- Respond to and resolve credit disputes, report late payments to the credit bureaus, and review the E-Oscar report and make necessary corrections.
- Process loan modifications, skip a payment, and forbearance agreements, ensuring compliance with GSE's, federal and state regulations, and MCU's Chief Lending Officer and Chief Compliance Officer.
- Perform escrow analysis, make account adjustments, and validate notifications for accuracy prior to mailing to members.
- Run daily investor loan remittance reports, balance, and review for accuracy, calculating funds due to investors and remitting payments.
- Review and prepare CEMAs, and handle legal requests for VOM, document, or statement copies.
- Test and validate 1098 and 1099 statements for generation and reporting, and assist with HMDA validation, corrections, and reporting as needed.
- Collateral and lien perfection and releases, collateral protection insurance, GAP/Mechanical Breakdown Protection/Credit Life/Credit Disability questions or claims, and handle legal requests for document or statement copies.
- Participate in special projects as assigned, and assist members in call queue as required.
- High school diploma or GED equivalent required, Associate's Degree preferred.
- Minimum of 1-3 years Consumer and/or real estate loan servicing experience required.
- Proficient in Microsoft Office.
- Exceptional organizational and analytical skills.
- Strong verbal and written communication skills.
- Ability to prioritize and multi-task.
Municipal Credit Union is committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. We value diversity of race, thought, sexual orientation, age, veteran status, religion, and disability, and believe that this diversity will empower us to thrive as individuals, as teams, and as an organization.
We offer competitive compensation, medical and dental benefits, 401K with employer contribution, flexible paid time off, and a commitment to equal employment opportunities. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
