Loan Servicing Specialist

2 hours ago

New York, New York, United States Municipal Credit Union Full time
Job Summary

Municipal Credit Union is seeking a highly skilled Loan Servicing Generalist I to join our team. As a Loan Servicing Generalist I, you will be responsible for maintaining real estate loan accounts, including onboarding, account updates, and payment processing. This is a critical role that requires attention to detail, excellent communication skills, and the ability to work independently.

Key Responsibilities
  • Accurately perform critical member impact functions within servicing, including phone work, balance inquiries, and account maintenance.
  • Process payments for 1st and 2nd mortgages, HELOCs, Home Equity, Consumer, Chase Lockbox, and payments made at a MCU Branch.
  • Run late charge notices and assess charges to consumer and real estate accounts.
  • Perform month end closing, ensuring all branch payments are posted, and run all month end reports.
  • Issue a history of disbursements and subsequent annual projections to members.
  • Process HELOC cash advances, HELOCS, Home Equity notes, and prepare consumer and real estate loan payoff letters.
  • Prepare satisfactions and subordinations, and process requests from members for PMI cancellations.
  • Respond to and resolve credit disputes, report late payments to the credit bureaus, and review the E-Oscar report and make the necessary corrections.
  • Process loan modifications, skip a payment, and forbearance agreements when received from loss mitigation; collections; management.
  • Perform escrow analysis, make the appropriate account adjustments within the servicing system, validate, and test the notifications for accuracy prior to mailing to the members.
  • Run daily investor loan remittance reports, balance, and review for accuracy. Calculate funds due to the investors and remit payments.
  • Review and prepare CEMAs, handle legal requests for VOM, document or statement copies, and test and validate 1098 and 1099 statements for generation and reporting.
  • As needed, assist with HMDA validation, corrections, and reporting, and handle collateral and lien perfection and releases.
Requirements
  • High school diploma or GED equivalent is required, Associate's Degree preferred.
  • Minimum of 1-3 years Consumer and/or real estate loan servicing experience required.
  • Proficient in Microsoft Office.
  • Exceptional organizational and analytical skills.
  • Strong verbal and written communication skills.
  • Ability to prioritize and multi-task.
Why You'll Be a Good Fit

Municipal Credit Union is committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. We value diversity of race, thought, sexual orientation, age, veteran status, religion, and disability, and we empower our employees to thrive as individuals, as teams, and as an organization.

We offer competitive compensation, medical and dental benefits, 401K with employer contribution, flexible paid time off, and a commitment to equal employment opportunities. If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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