Regional Liaison In Person
1 month ago
Job Summary: We are seeking a highly motivated and organized Regional Liaison to join our team at Tempus Unlimited Inc. The successful candidate will be responsible for providing in-person support to consumers and caregivers in assigned regions, assisting with inquiries and problem resolution, and ensuring compliance with Tempus quality and FI contract requirements.
Key Responsibilities:
- Provide in-person support to consumers and caregivers in assigned regions
- Assist with inquiries and problem resolution
- Ensure compliance with Tempus quality and FI contract requirements
- Work with applicable parties to determine PA/WA status and request new PA/WA as needed
- Work with applicable parties to address and resolve PCA/DCW payment issues
- Respond to issues escalated by consumers/surrogates/administrative proxies/waiver participants and/or PCAs/DCWs
- Receive visitors and determine their needs, directing them to the appropriate person
- Maintain visitor and ID badge register, issuing ID badges as needed
- Deal with inquiries and provide accurate information
- Perform administrative work, including supporting other departments as needed
Requirements:
- High school diploma
- Proficiency in Microsoft Office software
- Excellent organizational skills
- Ability to work efficiently as a team player and individually with minimal direction
- Self-motivation
- Ability to consistently maintain and build positive working relationships
- Excellent interpersonal and analytical skills
Work Environment:
This job operates in a professional office environment, using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Travel:
Some travel may be required for this position to ensure regional coverage.
Other Duties:
Note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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