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Customer Service Representative

2 months ago

Sparks, Nevada, United States Tyler Drake - State Farm Agent Full time
{"title": "Customer Service Representative", "content": "Role Overview

As a Customer Service Representative with Tyler Drake - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of our community members.

Key Responsibilities
  • Establish and maintain strong customer relationships, following up as needed to ensure satisfaction.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused, needs-based review process to educate customers about insurance options, promoting informed decision-making.
  • Employ exemplary communication to efficiently meet customer needs while driving business development.
Requirements
  • Dedication to customer service and a customer-centric approach.
  • Ability to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive problem-solving skills to ensure seamless customer experiences.
Benefits
  • Competitive salary plus commission/bonus structure.
  • Paid time off (vacation and personal/sick days).
  • Health benefits up to $700.
  • Growth potential and opportunities for advancement within our office.
  • Dental and vision benefits with 50/50 cost sharing.
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