Nurse Navigator

3 weeks ago


Philadelphia, Pennsylvania, United States The Children's Hospital of Philadelphia Full time
Job Title: Nurse Navigator

We are seeking a skilled Nurse Navigator to join our team at The Children's Hospital of Philadelphia. As a Nurse Navigator, you will play a critical role in coordinating care for patients and families seeking specialized services at our hospital.

Job Summary:

The Nurse Navigator will serve as the primary clinical contact for patients and families, providing care coordination and navigation through the healthcare system. This role requires strong communication and interpersonal skills, as well as the ability to work independently and collaboratively with various stakeholders.

Key Responsibilities:
  • Coordinate care with referring clinicians and referral patients to simplify access and enhance communication and the patient/family experience at CHOP.
  • Develop and implement strategies to increase utilization of CHOP's specialized programs and healthcare providers within the department.
  • Collaborate with all appropriate CHOP departments to strengthen relationships and facilitate the referral process.
  • Assure all pertinent records and studies are available for review, including prior testing, imaging, and rehabilitation therapies.
  • Provide the patient/family and the referring physician with updates and pertinent medical information.
  • Assist schedulers and coordinators in scheduling appointments, both new and follow-up, radiology tests, etc.
  • Develop and maintain physician/referral contact database, capture, track, and develop reporting mechanisms on key indicators.
  • Participate in the triage and possible enrollment of patients into research studies.
Requirements:
  • Bachelor's Degree in Nursing.
  • At least two (2) years of nursing experience.
  • At least four (4) years of nursing experience preferred.
  • Previous experience in pediatrics preferred.
  • Intermediate proficiency with office software (Microsoft Office) including word processing, and spreadsheet software (Word, Excel).
  • Basic knowledge of database programs and data management concepts.
  • Excellent verbal and written communications skills.
  • Excellent customer service skills.
  • Strong interpersonal skills.
  • Strong time management skills.
  • Strong organizational skills.
  • Ability to maintain confidentiality and professionalism.
  • Ability to work independently with minimal supervision.
  • Ability to gather, analyze, and make recommendations/decisions based on data.
  • Ability to convey complex or technical information in an easy-to-understand manner.
  • Ability to collaborate with stakeholders at all levels.
  • Ability to be flexible and adaptable to change.
  • Ability to travel on a local, regional, and national level as needed.
Licenses and Certifications:
  • Registered Nurse (Pennsylvania) - Pennsylvania State Licensing Board - upon hire.
  • Registered Nurse (New Jersey) - New Jersey State Licensing Board - upon hire.

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