IT Site Support Director

3 weeks ago


Chicago, Illinois, United States OneDigital Full time
About the Role

We are seeking a highly skilled IT Site Support Manager to oversee all IT site support operations and lead a team of IT Site Support Engineers. The successful candidate will have a strong technical foundation, extensive customer service experience, and proven leadership abilities.

Key Responsibilities
  • Technical problem-solving and decision-making under pressure
  • Motivating the team to meet defined goals and objectives
  • Strong leadership, communication, and organizational skills
  • Overseeing all IT Customer Support Operations and Endpoint Infrastructure functions
  • Fostering a collaborative and productive work environment
Requirements and Qualifications
  • 5+ years of hands-on experience in IT end user support with a strong technical foundation
  • 2+ years of leadership or managerial experience with demonstrated ability to set clear expectations and motivate a team
  • Strong technical knowledge of Windows OS, Desktop and Laptop PCs, Telephony Software, Intermediate Networking, Ticketing Systems, and Remote Access Tools
  • Associates degree in Computer Science, Information Technology, or equivalent proven experience (Required) / Bachelor's (Preferred)
Compensation and Benefits

The estimated salary for this role is $85,000 - $115,000 per year, depending on qualifications and location. Additionally, eligible employees receive health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs.



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