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Healthcare Access and Registration Associate

2 months ago

Lexington, Kentucky, United States University Of Kentucky Full time
Job Summary

The University of Kentucky is seeking a highly skilled and detail-oriented individual to join our team as a Patient Relations Assistant/On-Call in the Chandler Emergency Department. This role is responsible for ensuring seamless patient registration and access to care.

Key Responsibilities:
  • Arrive and update patient registration information in a timely and accurate manner
  • Collect copays and payments at the time of service
  • Provide exceptional customer service to patients and families
Requirements:
  • High level of keyboarding accuracy and attention to detail
  • Ability to maintain calm during stressful situations and provide excellent customer service
  • Ability to effectively prioritize work and manage multiple tasks
  • Schedule flexibility and availability to work varied shifts, including evenings and weekends
Preferred Qualifications:
  • Prior patient registration experience
  • Customer service background in retail, call center, hospitality, or similar industries
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A comprehensive benefits package