IT Infrastructure Specialist

3 weeks ago

Louisville Kentucky, United States Kentucky Farm Bureau Mutual Insurance Company Full time
Job Summary

We are seeking a highly skilled IT Infrastructure Specialist to join our team at Kentucky Farm Bureau Mutual Insurance Company. As a key member of our IT department, you will be responsible for maintaining and supporting our organization's IT infrastructure, ensuring seamless operation of our systems and applications.

Key Responsibilities
  • Provide exceptional customer service to all levels of the organization, including the Executive Office.
  • Perform administration tasks, research warnings and errors, and monitor resources to ensure system software components work together seamlessly.
  • Monitor systems health using existing management tools and respond to hardware/software issues as they arise.
  • Maintain internal infrastructure requirements, including laptop and desktop computers, print servers, printers, phones, and security updates.
  • Collaborate with business departments and make recommendations regarding the use of device technology to further KFB's business objectives.
  • Research and resolve end-user device issues (hardware and software) in collaboration with vendors and other IT technical teams.
  • Apply the KFB corporate guiding principles of connectivity, championing people, customer service, and operational excellence in daily work and decision making.
  • Test new technologies for compatibility within KFB's environment and evaluate potential implementation challenges.
  • Compose installation and procedural documentation for IT staff to ensure appropriate support of new device technologies.
  • Maintain end-user technology inventory within KFB's asset management system and update equipment location as needed.
Requirements
  • Bachelor's Degree preferred, or equivalent experience and training.
  • Two to four years of experience as an administrator involving use of computer equipment and automated systems, systems performance-monitoring tools, active directories, and virtualization.
  • Proficient in administration of Microsoft products (O365, SCCM, Intune, SharePoint).
  • General business skills and emphasis on attention to detail and problem resolution.
  • Exceptional customer service and communication skills (verbal and written).
  • Ability to maintain composure under adverse situations.
  • Ability to make timely and sound decisions under minimal supervision.
  • Excellent work attendance record.
  • Valid driver's license and good driving record.
Working Conditions

This position requires regular predictable attendance and may involve overnight travel for support of mobile devices or other end-user technologies.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Apply now to join our team and contribute to the success of Kentucky Farm Bureau Mutual Insurance Company.

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