Customer Service Representative

2 weeks ago


Raleigh, North Carolina, United States State of North Carolina Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Agent to join our team at the North Carolina Department of Revenue. As a valued member of our organization, you will play a critical role in providing exceptional service to taxpayers and stakeholders.

About Us

The North Carolina Department of Revenue is dedicated to serving the state's taxpayers with fairness, integrity, and professionalism. We strive to create a work environment that promotes teamwork, innovation, and continuous improvement.

Key Responsibilities
  • Provide excellent customer service to taxpayers and stakeholders via phone, email, or in-person.
  • Answer questions and resolve issues related to tax laws, regulations, and policies.
  • Process transactions and updates in a timely and accurate manner.
Requirements and Qualifications

To be successful in this role, you should possess:

  • A strong understanding of customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Benefits

We offer a comprehensive benefits package, including:

  • Competitive salary range: $45,000 - $65,000 per year.
  • Health, dental, and vision insurance.
  • Retirement savings plan (401(k) or equivalent).


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