Data Center Operations Manager

3 days ago


Alpharetta, Georgia, United States Amazon Full time
About the Role

We are seeking a highly skilled Data Center Operations Manager to join our team at Amazon Web Services (AWS). As a key member of our infrastructure management team, you will be responsible for ensuring the overall availability and reliability of our data center operations.

Key Responsibilities
  • Prioritize and assign trouble tickets to data center technicians and operators
  • Manage the performance of a diverse team of data center operation professionals with varying skills across different locations
  • Develop career paths for employees and update internal tools
  • Recruit and train data technicians to ensure appropriate staffing levels
  • Ensure effective and efficient management of day-to-day data center operations, including queue management, 7/24 shift arrangement, and hardware logistics
  • Fast learn or act as a subject matter expert across all aspects of data center operations
  • Ensure all operational KPIs and metrics are being measured and met
  • Inspire and guide improvement in team process, technology innovation, and automation
  • Manage large-scale events (outages) and act as the call leader
  • Manage and improve workflows and throughput for data center operations
  • Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
  • Maintain the on-call schedule, coordinating absence and vacations
  • Be passionate about the quality and quantity of services being provided and continuously strive to improve customer experience
About the Team

Our team works in an environment that operates 24/7, and we are looking for a talented individual who can lead and manage a team of data center operation professionals. As a Data Center Operations Manager, you will have the opportunity to work with a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

What We Offer
  • A dynamic and inclusive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package
  • A chance to work on challenging projects and make a real impact
Basic Qualifications
  • A Bachelor's degree or 4+ years of professional or military experience in an IT-related field
  • 2+ years of experience managing people in a technical environment
  • 2+ years of experience participating in on-call rotations and providing after-hours support in an environment that operates 24/7
  • 2+ years of experience with networking or computer hardware
Preferred Qualifications
  • In-depth knowledge of Linux systems administration
  • Networking experience and knowledge of cabling best practices
  • In-depth hardware architectures knowledge and troubleshooting experience
  • Experience with system management tools and client/server environments
  • Technical writing experience
  • Prior project management experience


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