Field Service Technician

3 weeks ago

Lawrenceville, Georgia, United States Wagner Spray Tech Full time
Job Description

Wagner Spray Tech is seeking a highly skilled Field Service Technician to join our Engineered Systems team. As a Field Service Technician, you will be responsible for delivering exceptional customer service and driving service success to maximize customer satisfaction and retention.

Key Responsibilities:

  • Perform diagnostic troubleshooting on existing equipment, either remotely or on-site, to diagnose errors, faults, or technical problems and determine proper solutions.
  • Install Wagner powder coating systems in North America, ensuring timely and accurate completion of installations.
  • Pre-assemble system components in MN prior to shipment to customers, adhering to strict quality control standards.
  • Assist with and perform lab trials, industry trainings, and general housekeeping in the Demonstration Lab.
  • Produce timely and detailed service reports, highlighting key findings and recommendations.
  • Build positive relationships with customers, comprehending their requirements and making appropriate recommendations to meet their needs.
  • Support the sales team as a subject matter expert, providing technical guidance and expertise.
  • Cooperate with the technical team and share information across the organization, ensuring seamless communication and collaboration.

Requirements:

  • High school diploma and 2-year technical degree; and 3+ years of progressive experience preferably in the industrial application and finishing industry.
  • Valid driver's license and valid passport to work and travel in North America.
  • Intermediate skills in Microsoft Office 365 (Outlook, Word, Excel, and PowerPoint) and familiarity with SharePoint platform and AutoCAD a plus.
  • Ability to troubleshoot, test, repair, and service electro-pneumatic equipment, read and understand general electrical, mechanical, and pneumatic schematics, and work flexible shifts with overtime, weekends, and holidays.

Working Conditions:

Work is performed in a field setting, requiring frequent walking, standing, and lifting of articles or heavier materials with help from others. Travel is required within North America up to 80%, with day trips up to 3 weeks on the road.

Wagner Spray Tech is an equal opportunity employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity.

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