IT Support Specialist

1 day ago

Gainesville, Florida, United States Technogroup Inc Full time
Job Description

Job Overview:

As a Technical Support Engineer at Technogroup Inc, you will be responsible for providing Level 2 technical support in the maintenance and troubleshooting of critical systems, end-user devices, network technologies, printers, and VOIP. You should have some practical experience working with Microsoft 365 Administration, Windows servers and desktops, terminal services, network equipment, RMM tools, technical support, and telephony services. The position is full-time with wages based on experience and certifications.

Responsibilities:

  • Contributing to a workplace culture consistent with Technogroup Inc's mission, vision, and values
  • Displaying strong inter-personal and communication skills to client satisfaction
  • Assist with project planning and resource estimation for new projects
  • Providing technical recommendations and guidance for projects
  • Evaluating and ensuring completed work meets quality standards
  • Building and modifying systems to meet project and user requirements
  • Deploying, engineering, and optimizing enterprise-class, technology-based systems
  • Providing premier technical assistance and consulting to valued customers
  • Analyzing, designing, and documenting server disaster recovery and fail-over technical solutions
  • Troubleshooting system and network issues through root-cause analysis and implementing solutions
  • Demonstrate high emotional intelligence (EQ) while interacting with customers and peers
  • Analyzing business processes and services to determine how people, processes, data, communications, and technology can best meet requirements
  • Attending and facilitating technical design reviews and technical briefings
  • Assuming other duties and projects as they arise
  • Responding to internal trouble ticket system requests and accurately documenting the path to resolution
  • Providing on-call support as part of a scheduled rotation with other team members

Required Qualifications:

  • 5+ years of hands-on experience in a similar role
  • 2+ years of MSP experience
  • Current CompTIA A+, CompTIA Network+, CompTIA Security+ certifications required
  • Valid Florida Driver's License
  • Self-motivated, able to make independent choices, free from immediate direction or supervision
  • Strong written and verbal communication skills
  • Experience in providing first-line IT support
  • Able to work evening and weekend if required

Preferred Qualifications:

  • We are willing to provide some additional training for the technologies or services below, but you should have a solid understanding of the basics
  • Server administration including Windows Server 2008 R2, 2012, 2012 R2, 2016, and 2019 and Hypervisor
  • Familiarity of appropriate server OS-level tools, such as Active Directory, Group Policy, DNS, DHCP, including the creation/deletion of user accounts, devices, and policies
  • Knowledge of applying patches and updates for Windows servers and clients
  • Knowledge of managing and troubleshooting network switches, routers, access points, and other network devices
  • Administered and supported security firewalls such as WatchGuard
  • Administration of on-premise and/or cloud-hosted PBX systems
  • Strong knowledge of Windows end-user operating systems including Windows 7, 8, 10, and 11 Professional
  • Experience resolving network and stand-alone printer issues
  • Office 365 Tenant administration (Licensing, Azure, ADFS, Active Directory Premium)
  • Office 365 monitoring service health, and management of service requests
  • Knowledge of redundancy strategies and disaster recovery contingency planning
  • Mentor and cross-train IT staff and provide guidance in day-to-day operations
  • Ability to explore and analyze new technologies and make recommendations to supervisor
  • Responsible for lifting, pushing, and pulling information technology equipment up to 50 pounds

  • Veterinary Care Specialist

    2 weeks ago

    Gainesville, Florida, United States Community Care Veterinary Specialist Full time

    Join Our Team at Community Care Veterinary SpecialistsWe are seeking a highly skilled and compassionate Veterinary Care Specialist to join our team at Community Care Veterinary Specialists in Gainesville, Florida. As a Veterinary Care Specialist, you will play a vital role in providing exceptional patient care and supporting our team of veterinarians and...

  • Veterinary Oncology Specialist

    2 weeks ago

    Gainesville, Florida, United States Community Care Veterinary Specialist Full time

    Job Title: Veterinary Oncology SpecialistWe are seeking a highly skilled Veterinary Oncology Specialist to join our team at Community Care Veterinary Specialists in Gainesville, Florida.About the Role:The Veterinary Oncology Specialist will work closely with our oncologist to provide exceptional patient care and support. This includes assisting with...

  • Veterinary Care Specialist

    1 day ago

    Gainesville, Florida, United States Community Care Veterinary Specialist Full time

    About UsAt Community Care Veterinary Specialists, we're dedicated to creating a community of supportive veterinary professionals who work together to elevate animal welfare. Our vision is to build a network of local general practices and specialty care providers who share a passion for delivering exceptional patient care.Job SummaryWe're seeking a highly...

  • Veterinary Technician

    1 month ago

    Gainesville, Florida, United States Community Care Veterinary Specialist Full time

    Job SummaryWe are seeking a highly skilled and motivated Veterinary Technician to join our team at Community Care Veterinary Specialist. As an Overnight Critical Care Technician, you will play a critical role in providing exceptional patient care and support to our team.Key ResponsibilitiesManage overnight care for patients in the hospital/ICU, ensuring...

  • Pharmacist Healthcare Specialist

    2 days ago

    Gainesville, Florida, United States HealthCare Support Full time

    Pharmacist Job OpportunityHealthCare Support is seeking a skilled Pharmacist for a 13-week contract in Gainesville, Florida.Benefits of Working with HealthCare Support:Immediate enrollment in health insuranceDental insuranceLife insuranceEmployee Assistance Program (EAP)Access to open investment accountsLicensure and certification reimbursementsResources for...

  • Medical Support Specialist

    2 weeks ago

    Gainesville, Florida, United States Biolife Plasma Services Full time

    About BioLife Plasma ServicesWe are a leading provider of plasma-based therapies, and we are seeking a highly skilled Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors, while also contributing to the success of our plasma collection operations.Key...

  • Veterinary ICU Technician

    3 weeks ago

    Gainesville, Florida, United States Community Care Veterinary Specialist Full time

    Seeking a Dedicated Veterinary TechnicianWe are a compassionate team at Community Care Veterinary Specialist, and we're looking for a skilled Veterinary Technician to join our overnight care team. As a critical care specialist, you will be responsible for providing exceptional patient care and support in our hospital/ICU setting.Key Responsibilities:Manage...

  • CT Technologist CT Tech Specialist

    3 days ago

    Gainesville, Florida, United States HealthCare Support Full time

    CT Technologist CT Tech Job OpportunityHealthCare Support is seeking a skilled CT Technologist CT Tech for a 13-week contract in Gainesville, Florida.Benefits of Working with HealthCare Support:Immediate enrollment in health insuranceDental insuranceLife insuranceEmployee Assistance Program (EAP)Access to open investment accountsLicensure and certification...

  • Health Support Specialist

    4 days ago

    Gainesville, Florida, United States State of Florida Full time

    Job Title: Health Support SpecialistJoin the State of Florida team as a Health Support Specialist and contribute to the delivery of high-quality healthcare services to the community. This role involves working closely with healthcare professionals to provide support and assistance in various healthcare settings.Key Responsibilities:Provide administrative...

  • Desktop Support Specialist

    3 weeks ago

    Gainesville, Florida, United States InsideHigherEd Full time

    Job Title: Desktop Support SpecialistWe are seeking a skilled Desktop Support Specialist to join our team at the University of Florida. As a key member of our IT department, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our computer systems.About the...

  • Administrative Support Specialist

    3 weeks ago

    Gainesville, Florida, United States University of Florida Full time

    Job Title: OPS SCCR Support SpecialistClassification Title: OPS SCCR Support SpecialistJob Summary:The University of Florida is seeking a highly organized and detail-oriented OPS SCCR Support Specialist to join our team. The successful candidate will provide administrative support to the Dean of Students Office, with a focus on student conduct and community...

  • Clinical Pharmacist

    3 days ago

    Gainesville, Florida, United States HealthCare Support Full time

    Clinical Pharmacist - Bone Marrow Transplant SpecialistWe are seeking a highly skilled Clinical Pharmacist to join our team at an acute care facility in Gainesville, FL. As a Clinical Pharmacist - Bone Marrow Transplant Specialist, you will play a critical role in managing cancer-fighting and immune-boosting medications, educating staff and patients, and...

  • Medical Support Specialist

    1 month ago

    Gainesville, Florida, United States Biolife Plasma Services Full time

    About BioLife Plasma ServicesWe are a leading provider of plasma-based therapies, and we are seeking a highly skilled Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors, while also contributing to the success of our plasma collection operations.Key...

  • Radiology Imaging Specialist

    3 days ago

    Gainesville, Florida, United States Healthcare Support Permanent Placement Full time

    Job SummaryWe are seeking a skilled Radiology Imaging Specialist to join our team at Healthcare Support Permanent Placement. As a Radiology Imaging Specialist, you will be responsible for assisting medical staff in detecting abnormalities and ensuring accurate and high-quality CT scans.Key ResponsibilitiesFollowing protocols and guidelines to assist medical...

  • Oncology Veterinary Technician

    2 months ago

    Gainesville, Florida, United States Community Care Veterinary Specialist Full time

    About Community Care Veterinary Specialists At Community Care Veterinary Specialists, we're building a unique community of dedicated veterinary professionals who share a passion for providing exceptional care to all pets. Our vision is to bridge the gap between specialty and general practice, creating a supportive network where animal welfare is...

  • Contract Support Specialist

    4 days ago

    Gainesville, Florida, United States Rummel Klepper and Kahl Full time

    Contract Support SpecialistRK&K is seeking a highly skilled Contract Support Specialist to join our Florida Construction, Engineering, and Inspection (CEI) team.Key Responsibilities:Provide effective communication with contractors to ensure accurate exchange of information, timely submittals, and project activities.Write and supervise the preparation of...

  • Administrative Support Specialist

    1 day ago

    Gainesville, Florida, United States TBG | The Bachrach Group Full time

    Job SummaryWe are seeking an experienced Administrative Support Specialist to join our team at TBG | The Bachrach Group. The ideal candidate will have 2-3 years of administrative experience and a strong background in AP/Invoicing. Key responsibilities include providing exceptional customer service, supporting multiple managers, and maintaining organized...

  • Health Support Specialist

    2 weeks ago

    Gainesville, Florida, United States My Florida Corp Defunct Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Health Support Specialist to join our team at the Florida Department of Health. As a Health Support Specialist, you will play a critical role in providing quality nutrition services to WIC participants in compliance with federal regulations and state policies.Key ResponsibilitiesAssist in...

  • Administrative Support Specialist

    1 day ago

    Gainesville, Florida, United States UF Health Full time

    **Job Summary**We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at UF Health. The successful candidate will be responsible for supporting the mail room operations, including opening, sorting, and delivering correspondence to various departments.**Key Responsibilities**Assist with the preparation of...

  • Medical Support Specialist

    3 weeks ago

    Gainesville, Florida, United States BioLife Plasma Services Full time

    About BioLife Plasma ServicesWe are a leading provider of plasma-based therapies, and we are committed to improving the lives of patients with rare diseases. Our team is dedicated to providing exceptional customer service and ensuring the safety and well-being of our donors.Job SummaryWe are seeking a Medical Support Specialist to join our team. In this...