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Hospital Attendant
2 months ago
About the Role:
The Patient Care Associate provides a warm and responsive greeting, and is knowledgeable in wayfinding, information, transporting, escorting patients and providing other personal assistance as needed throughout the hospital and clinic.
Key Responsibilities:
- Delivers exceptional customer service and effective communication in greeting, directing, escorting and assisting patients, family members, and visitors.
- Adheres to Gundersen Health System's mission statement, policies, and confidentiality standards, role modeling customer service standards.
- Follows procedures to request help for patients and visitors in need of urgent assistance.
- Responds to customer complaints/concerns/compliments using appropriate resources.
- Facilitates check-in and check-out of people which may include visitors, patients, customers, company representatives or visiting clergy.
- Physically assists patients in obtaining and using wheelchairs and escorts patients to departments while using proper body mechanics.
- Maintains wheelchairs to ensure cleanliness, availability and safety for our patients' use, and notifies housekeeping of wheelchairs that need repair or service.
- Maintains a debris and clutter free entrance by alerting Environmental Services if entrances/restrooms need additional attention.
- Demonstrates competency in a variety of clerical duties including computer skills, phone skills, and paging skills as necessary, adhering to the overhead paging guidelines.
- Assists with data entry tracking of numbers, logging results and reports as needed.
- Monitors parking and traffic at entrances and notifies security as needed.
- Assists with amenities as needed.
- Adheres to regular and predictable attendance.
- Performs other job duties as assigned.
Requirements:
- High School Diploma or equivalency.
- 1 year in a role that works with the public.
- Desired: 1 year working in customer service and/or 1 year working in a healthcare setting.
- Desired: American Association of Medical Assistants as a Certified Medical Assistant or National Healthcareer Association as a Certified Clinical Medical Assistant or National Center for Competency Testing as a National Certified Medical Assistant; or American Medical Technologists as a Registered Medical Assistant or National Association for Health Professionals as a Nationally Registered Certified Medical Assistant or Wisconsin Registered Certified Nursing Assistant (CNA).
- Current Infant-Adult Basic Life Support for Health Care Providers (with hands on learning) from one of the following programs; American Heart Association or American Red Cross.
Work Environment:
Subject to inside environmental conditions. Exposed to infectious diseases. Subject to both inside and outside environmental conditions.
Physical Requirements:
- Sitting: Rarely (1-5% or.5 hours)
- Static Standing: Rarely (1-5% or.5 hours)
- Walking/Standing: Frequently (34-66% or 5.5 hours)
- Stooping/Bending: Rarely (1-5% or.5 hours)
- Climbing Stair: Rarely (1-5% or.5 hours)
- Reaching - Shoulder Level: Rarely (1-5% or.5 hours)
- Reaching - Below Shoulder: Rarely (1-5% or.5 hours)
- Reaching - Above Shoulder: Rarely (1-5% or.5 hours)
- Lifting - Floor to Waist: Rarely (1-5% or.5 hours) Number of lbs 0-25
- Lifting - Waist to Overhead: Rarely (1-5% or.5 hours) Number of lbs 0-25
- Lifting - Other: Rarely (1-5% or.5 hours) Number of lbs 0-25
- Carrying - Long Carry: Rarely (1-5% or.5 hours) Number of lbs 0-25
- Carrying - Short Carry: Rarely (1-5% or.5 hours) Number of lbs 0-25
- Carrying - Right Carry: Rarely (1-5% or.5 hours) Number of lbs 0-25
- Carrying - Left Carry: Rarely (1-5% or.5 hours) Number of lbs 0-25
- Pull/Push (Static Force): Frequently (34-66% or 5.5 hours) Number of lbs 25-50
