Customer Service Representative

5 days ago


New Cumberland, Pennsylvania, United States Bath Fitter Full time
Job Summary

Bath Fitter is seeking a highly motivated and customer-focused Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or in-person, providing accurate and timely information about our products and services.
  • Assist customers with product or service-related issues, resolving problems and escalating complex issues to senior team members as needed.
  • Collaborate with internal teams to ensure seamless customer experiences, including sales, marketing, and operations.
  • Develop and maintain a thorough understanding of our products, services, and company policies to provide informed and effective support.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Previous customer service experience, preferably in a retail or service industry setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
  • Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and retention.
What We Offer
  • A comprehensive training program to ensure your success in the role.
  • A competitive hourly rate, plus shift differential and uncapped bonus structure.
  • A dynamic and supportive work environment, with opportunities for growth and professional development.


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