IT Support Specialist

2 weeks ago


Hays, Kansas, United States HAYS UNIFIED SCHOOL DISTRICT 489 Full time
Position Type:
Information Technology/IT Support Technician

Location:
District Wide
Hours: 8 hours per day, Monday - Friday, 12 month position

Starting Salary: $16.46 per hour + Comprehensive Benefits Package, Paid Holidays, Paid Time Off, Holidays and Seasonal Breaks Off

Purpose: This role is dedicated to the upkeep and repair of IT hardware, software, and peripherals maintained by the District. The position aims to deliver professional assistance to both staff and students. Assignments may vary based on needs or may be directed from the help desk.

Responsible to: Technology Director

Qualifications/Requirements:
Proficiency in computer hardware and software is essential. Familiarity with Windows 7, Windows 10, and Apple OS and iOS is required. Understanding of LAN and WLAN is necessary. Experience with Microsoft Exchange and Active Directory is preferred. Candidates must exhibit excellent time management, communication, and organizational skills. A courteous and helpful demeanor is expected, along with the ability to manage frustrations and maintain patience with users. The ability to work independently and collaboratively is crucial. Candidates should be self-motivated, cooperative, and demonstrate initiative. They must be capable of prioritizing multiple tasks and maintaining confidentiality regarding sensitive information. A resume must accompany the application. Coordination of repairs and returns with vendors is also required. A valid driver's license with a clean driving record is necessary.

Essential Job Functions:
  1. Repair and maintain computers, printers, and projectors.
  2. Troubleshoot and diagnose computer hardware and software issues.
  3. Identify and resolve network and wireless problems.
  4. Install computers and related software.
  5. Document all work in the help desk work order system.
  6. Manage inventory of assigned equipment.
  7. Assist in training and development of staff.
  8. Research and assess new hardware and software solutions.
  9. Perform other duties as assigned.
Marginal Job Functions:
  1. None.
Special Physical Requirements:
Duties are performed in a centralized computer repair shop and at various locations. While executing the responsibilities of this position, the employee may encounter different lighting conditions, dust, and pollen, as well as regular traffic conditions while commuting. Frequent tasks include sitting, using hands for manipulation, and effective communication. Occasionally, the employee may need to drive, stand, walk, climb, balance, bend, stoop, kneel, twist/turn, push/pull up to fifty (50) pounds, and lift/move up to twenty (20) pounds for distances of at least 35 feet. The role requires the ability to manage noise and constant interruptions.

Other:
  1. The employee must remain free from alcohol or non-prescribed controlled substance abuse during employment.
  2. The employee is expected to serve as a role model for students in demonstrating responsible citizenship and behavior.
Terms of Employment:
  1. At will.
  2. Regular attendance is mandatory for all employees, subject to allowed leave per district policy.
  3. The selected candidate must pass a background check.
  4. The selected candidate must provide health and inoculation certification.
Evaluation:
  1. Performance will be assessed according to Kansas Statutes and USD 489 Board of Education policy.
  2. Evaluation will be conducted by the Director of Technology.


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