Senior Technical Solutions Specialist

4 days ago


Andover, Massachusetts, United States MKS Instruments Full time
Job Description

We are seeking a Senior Technical Solutions Specialist to join our team at MKS Instruments. This role involves partnering with cross-functional teams and external customers to resolve product issues, identify root cause, and establish roadmaps for improvement. The ideal candidate will have extensive experience in supporting technically-complex products, particularly vacuum processing equipment or sensor technologies.

Key Responsibilities:

  • Develop a deep understanding of MKS product performance and customer applications.
  • Collaborate with internal teams and external customers to resolve product issues and improve product performance.
  • Troubleshoot complex issues to root cause and support the product team in resolution.
  • Support Continuous Improvement activities to enhance our products and customer support.

Requirements:

  • 8+ years of experience in technical sales, engineering, or related field.
  • Demonstrated project management skills with the ability to coordinate multiple projects simultaneously.
  • Hands-on engineering skills, capable of test development, setup, and execution as well as managing technical resources to perform these tasks.
  • Strong written and verbal communication skills, with the ability to present effectively to both internal and external stakeholders worldwide.

Estimated Salary: $120,000 - $180,000 per year.



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