Order and Customer Experience Coordinator

4 weeks ago


Chadds Ford, Pennsylvania, United States Demant Full time
Job Summary

We are seeking a highly skilled Order and Customer Experience Specialist to join our team at Demant. This role will be responsible for entering orders, managing customer relationships, and ensuring timely order fulfillment.

Key Responsibilities
  • Order Entry: Enter orders placed through CQ Partners from our member practices for products from all associated manufacturers.
  • Customer Service: Act as a real-time post-sale consultative partner to customers, ensuring a positive experience by maximizing value and benefit of product or service offerings.
  • Order Reconciliation: Reconcile orders, confirmations, questions, and follow-up activities.
  • Order Fulfillment: Process online, online BTE, and phone orders, handle orders for customers on COD status, and complete the reconciliation for Oticon on a daily basis.
  • Communication: Collaborate with various departments, including sales, customer service, and supply chain, to ensure timely order fulfillment and delivery.
Requirements
  • Education: Bachelor's degree desired but not required.
  • Experience: Minimum 3 years of experience in sales support and customer management.
  • Skills: Excellent communication and interpersonal skills, attention to detail, and proficiency in Microsoft Office applications and Order Entry systems.


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