Branch Manager Leader

6 days ago


Charleston, West Virginia, United States GPAC Full time

GPAC is seeking a Branch Manager Leader to drive growth, customer satisfaction, and operational excellence in our consumer banking division. As a key member of our team, you will oversee branch operations, lead and supervise a team of employees, and support the Vice President of Consumer Banking in achieving business objectives.

About the Role
  • Lead and Supervise: Manage a team of employees, ensure they meet performance goals, and deliver exceptional customer service.
  • Support Operations: Assist with goal setting, budgeting, marketing, and policy development to drive business success.
  • Drive Customer Solutions: Open deposit accounts, approve and close loan applications, and promote services like merchant accounts and remote capture.
  • Resolve Issues: Address and resolve customer complaints promptly to maintain satisfaction.
  • Train and Develop: Facilitate employee training and perform annual evaluations to foster growth and development.
  • Manage Scheduling: Oversee employee scheduling to maintain efficiency and minimize overtime.
  • Build Relationships: Develop connections with realtors and community members to promote the bank and its services.
  • Engage in Outreach: Attend realtor meetings, community events, and training seminars to enhance visibility and expertise.
About You
  • Education: A high school diploma (minimum).
  • Banking Knowledge: Familiarity with banking, personal financial management, and consumer regulatory laws like disclosure and truth in lending.
  • Experience: 3–5 years in financial services, with a proven track record of achieving sales goals and building customer relationships.
  • Skills: Strong interpersonal and communication skills, customer service experience, and expertise in sales techniques like proactive selling and networking.
  • Team Player Attitude: Ability to work effectively in a team environment and lead by example.
Why Work with GPAC
  • We offer a dynamic and supportive work environment that fosters growth and development.
  • We provide competitive salaries, including an estimated $80,000 - $120,000 per year, depending on experience and qualifications.
  • We prioritize diversity, equity, and inclusion, and are committed to creating a workplace where everyone can thrive.
  • We offer opportunities for professional growth and advancement, as well as ongoing training and education to help you succeed in your role.
How to Apply

Interested candidates should submit their resumes to be considered for this exciting opportunity. We look forward to hearing from you



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