Confidentiality and Safety Specialist

3 weeks ago


Stoneham, Massachusetts, United States Zoo New England Full time
Job Overview

We are seeking a highly skilled Confidentiality and Safety Specialist to join our team at Zoo New England.

Key Responsibilities:
  • Ensure the safety and security of zoo visitors, staff, and animals by patrolling the premises, monitoring CCTV cameras, and responding to emergencies.
  • Maintain access control, including physical barriers, keys, locks, and visitor logs.
  • Enforce zoo rules and regulations, inform guests and employees, and eject trespassers while being helpful and composed.
  • Monitor surveillance systems, alarms, crowds, and access points to maintain order and establish presence.
  • Inspect perimeter fences and gates, doors, and guest barriers to detect breaches and investigate suspicious activities.
  • Respond to complaints, incidents, and emergencies, acting as a first responder with first aid, CPR, and AED use. Contact and interface with outside agencies as necessary.
  • Protect people, assets, and the organization from threats, criminal incidents, and safety breaches.
  • Maintain accurate and detailed records, reporting observations, information, occurrences, incidents, and surveillance activities to supervisors regularly.
Working Conditions and Requirements

This is a dynamic role that requires flexibility, adaptability, and strong communication skills. You will work in various environments, including indoor office settings and outdoor locations with extreme temperatures and weather conditions.

Key requirements include:

  • A high school diploma or equivalent
  • A valid driver's license with a good driving record
  • Basic computer skills
  • A clean criminal record
  • Customer service skills, emotional intelligence, and the ability to diffuse situations effectively
  • Strong communication and listening skills, with attention to detail
  • Able to work and communicate with diverse populations, combat unconscious bias, stereotypes, and microaggressions
  • Sound judgment and the ability to follow written and verbal directions
About Us

Zoo New England is an equal opportunity employer committed to creating a welcoming environment for all.

$25.00 per hour - $40,000 annually based on a 40-hour workweek. Benefits include comprehensive health insurance, paid time off, and opportunities for professional growth and development.



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