Front of House Operations Manager
3 weeks ago
As a key member of the Chick-fil-A Reisterstown team, you will work closely with the Leadership Team to drive excellence in Front of House (FOH) Operations. This includes drive-thru operations, leadership development, and ensuring compliance with our vision and service model.
Key Responsibilities:
- Develop a restaurant culture that fosters a culture of food safety, product knowledge, leadership, stewardship, hospitality, generosity, and excitement.
- Incorporate this culture into training, ongoing development, communications, and everyday operations.
- Maintain alignment with the Operator and Leadership Team on vision and goals.
- Ensure stewardship systems are in place throughout the restaurant.
- Develop leaders who operate as a motivated, high-performance team that embodies the vision of Chick-fil-A Reisterstown.
- Create a center of excellence for your area of responsibility by implementing systems that produce a high-performance team.
- Oversee speed of service, hospitality, and completion of goals within FOH.
- Follow all Chick-fil-A Reisterstown standards and procedures.
Requirements:
- High School Diploma or equivalent.
- Strong analytical and problem-solving skills.
- Experience as a leader within food service operations.
Preferred Qualifications:
- 2+ years of experience in a leadership role.
- Skilled in time management and self-directed.
- Mastery of all knowledge and skills of every position in the restaurant.
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