Front of House Operations Manager

3 weeks ago


Reisterstown, Maryland, United States Chick-fil-A Reisterstown Full time
Role Summary

As a key member of the Chick-fil-A Reisterstown team, you will work closely with the Leadership Team to drive excellence in Front of House (FOH) Operations. This includes drive-thru operations, leadership development, and ensuring compliance with our vision and service model.



Key Responsibilities:
  • Develop a restaurant culture that fosters a culture of food safety, product knowledge, leadership, stewardship, hospitality, generosity, and excitement.
  • Incorporate this culture into training, ongoing development, communications, and everyday operations.
  • Maintain alignment with the Operator and Leadership Team on vision and goals.
  • Ensure stewardship systems are in place throughout the restaurant.
  • Develop leaders who operate as a motivated, high-performance team that embodies the vision of Chick-fil-A Reisterstown.
  • Create a center of excellence for your area of responsibility by implementing systems that produce a high-performance team.
  • Oversee speed of service, hospitality, and completion of goals within FOH.
  • Follow all Chick-fil-A Reisterstown standards and procedures.


Requirements:
  • High School Diploma or equivalent.
  • Strong analytical and problem-solving skills.
  • Experience as a leader within food service operations.


Preferred Qualifications:
  • 2+ years of experience in a leadership role.
  • Skilled in time management and self-directed.
  • Mastery of all knowledge and skills of every position in the restaurant.


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