Auto Claims Adjuster

5 days ago


Seattle, Washington, United States Allstate Full time
About the Role

We are seeking a highly skilled and detail-oriented Field Auto Adjuster to join our team at Allstate. As a Field Auto Adjuster, you will play a critical role in our Auto claims handling process by writing estimates directly at customer homes, repair shops, or tow yards.

Key Responsibilities
  • The Customer Service Expert: You will live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.
  • The Investigator: You will confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
  • The Effective Communicator: You will use phone, emails, and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You will also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
  • The Negotiator: You will evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
  • The Problem Solver: You will utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
  • The Recorder: You will protect the company financially by executing policies along policy agreements, and you will keep a clear record of your work in a claims system that you will be trained on. You will accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.
Requirements
  • 18 months+ experience in auto Collision estimating using CCC or Mitchell.
  • High School Diploma or a GED.
  • Proficient written and verbal communication skills to effectively interact with customers.
  • Strong attention to detail and ability to write precise and comprehensive estimates.
  • Comfortable with utilizing technology and various platforms for claims processing.
  • Excellent time management and organizational skills to manage multiple assignments effectively.
  • Valid driver's license and willingness to travel as part of the job requirements.
Benefits

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important to you.

Some of our offerings include:

  • Competitive salary based on experience and qualifications.
  • Medical, dental, and vision coverage.
  • Allstate pension plan and 401(k) savings plan.
  • Ayco financial coaching.
  • Spring Health mental and emotional wellbeing resources.
  • Paid parental leave.
  • Adoption reimbursement.
  • Paid time off.
  • Tuition reimbursement.
  • Wellness incentives.


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