Customer Support Specialist

6 days ago


Laconia, New Hampshire, United States Ultimate Staffing Services Full time

Ultimate Staffing Services is seeking an experienced Customer Support Specialist to handle high-volume inbound calls and provide exceptional customer support during our peak period. This role is essential to the organization's success, serving as the front-line ambassador for customer satisfaction and business growth.

Job Summary

We are looking for a skilled Customer Support Specialist to manage 75+ daily inbound calls with professionalism and efficiency. The successful candidate will address and resolve customer inquiries and concerns, process customer orders accurately and promptly, and maintain detailed records of all customer interactions.

Key Responsibilities:

  • Handle 75+ inbound calls daily with excellent communication skills
  • Address and resolve customer complaints and concerns
  • Process customer orders efficiently and accurately
  • Maintain accurate records of customer interactions

Requirements:

  • Previous call center or customer service experience required
  • Strong verbal and written communication skills
  • Proficiency in data entry and basic computer applications
  • Ability to multitask in a fast-paced environment
  • Professional phone etiquette

What We Offer:

A competitive salary of $18 - $20/hourly, plus opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply.



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