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Client Relationship Specialist

2 months ago

Caledonia, Michigan, United States Farmers Insurance Full time
About Farmers Insurance

At Farmers Insurance, we are committed to delivering peace of mind to our clients through comprehensive protection and expert guidance. Our focus is on meeting the evolving needs of our customers and fostering a high-performance culture that emphasizes accountability and growth. We believe in turning challenges into opportunities while constantly evaluating our impact on our clients.

Work Environment: On-site

Position Overview
  • The Client Relationship Specialist, also known as Branch Counselor, plays a vital role in our branch operations, collaborating with team members to ensure exceptional service delivery.
  • This position is essential for the branch's success, engaging in both service and sales functions, which may include addressing member inquiries, promoting self-service options, and executing standard transactions.
Key Responsibilities
  • Provide assistance to Farmers Credit Union members by leveraging knowledge of our products and services.
  • Conduct daily transactions for members, including deposits, withdrawals, and transfers.
  • Respond to member inquiries and furnish information in line with Credit Union policies regarding account statements, stop payments, fraud claims, and other deposit-related requests.
  • Guide members through the loan process, gathering necessary documentation, running credit checks, and determining loan rates.
  • Ensure accurate balancing of cash drawers, branch vaults, ATMs, and daily transactions, including encoding and proofing checks.
  • Take ownership of member issues, ensuring they are resolved at the first point of contact.
  • Utilize strong service skills to cultivate and enhance financial relationships with members, ensuring every interaction is engaging and informative.
  • Maintain a high level of service commitment, striving to boost member satisfaction and achieve positive results in service surveys.
  • Adhere to branch service standards while embodying our mission and core values.
  • May assist with online inquiries through chat support.
  • Achieve individual sales targets and contribute to branch sales goals by managing an assigned member base and identifying additional financial needs.
  • Proactively seek opportunities to expand memberships and consumer loan growth through outreach and referrals.
  • Conduct presentations to potential members to generate business opportunities.
  • Offer suggestions to enhance the Credit Union's visibility within the community.
Qualifications
  • High School Diploma or equivalent is required.
Experience
  • A minimum of one year of experience in customer service, sales, and cash handling, preferably within a financial institution.
Physical Requirements
  • This role may involve typical office distractions and requires sitting or standing for extended periods.
  • Occasional overhead reaching, bending, and lifting of light objects may be necessary.
  • Ability to operate a computer for prolonged periods is essential.
Employee Benefits
  • Competitive salary based on experience and qualifications.
  • Bonus opportunities linked to company and individual performance.
  • 401(k) plan.
  • Comprehensive medical, dental, and vision coverage.
  • Health Savings and Flexible Spending Accounts.
  • Life insurance.
  • Paid time off and parental leave.
  • Tuition assistance.