Guest Service Ambassador

1 week ago

Smyrna, Tennessee, United States Nothing Bundt Cakes Full time
Be a Part of Something Sweet

At Nothing Bundt Cakes, we're on a mission to bring joy to our guests and our communities. As a Guest Service Representative, you'll play a vital role in making every celebration sweeter.

What You'll Do
  • Promptly greet guests with genuine warmth and helpful enthusiasm to determine their interests and needs.
  • Maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, special promotions, and complementary retail merchandise.
  • Suggest additional merchandise, including balloons, candles, and cards, to complete unique celebrations.
  • Process guest orders efficiently and accurately utilizing our point-of-sale system and invite guests to join our Email Club to benefit from special promotions and remain connected.
  • Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Restock retail merchandise and cake display case to ensure a strong visual presentation.
  • Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and our policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintain a consistent work attendance and punctuality record.
Our Core Values
  • Servant's Heart: Goes above and beyond to support the team or guest, and is reliable, trustworthy, and responsive.
  • Spirit of a Champion: Demonstrates pride in responsibilities, an intense drive, and a passion to succeed.
  • Genuine Connections: Projects warmth, enthusiasm, and optimism that attracts others.

We offer a competitive hourly rate of $13.00 and a fun, casual work environment. If you're passionate about delivering exceptional customer service and making every celebration sweeter, we'd love to hear from you

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