Customer Service Representative

21 hours ago


WilkesBarre, Pennsylvania, United States Astound Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. In this role, you will be responsible for providing exceptional service to our customers, resolving their issues, and exceeding their expectations.

Key Responsibilities
  • Answer customer calls and respond to their inquiries in a timely and professional manner.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Upsell and cross-sell our products and services to customers.
  • Work collaboratively with other teams to ensure seamless customer experience.
  • Meet and exceed customer satisfaction targets.
Requirements

To be successful in this role, you will need:

  • 1+ year of experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong problem-solving and analytical skills.
  • Ability to work flexible hours, including evenings and weekends.
What We Offer

We offer a competitive salary and benefits package, including health, vision, and dental insurance, retirement options, and ample time off. We are committed to providing a positive and inclusive work environment that supports the growth and development of our employees.

About Astound Broadband

Astound Broadband is a leading provider of broadband services, committed to delivering exceptional customer experiences and innovative solutions. We are dedicated to fostering a diverse and inclusive workplace culture that values and respects the contributions of all employees.



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