Insurance Service Representative
4 days ago
We are seeking a skilled Insurance Service Representative to join our team at Richmond Agency Inc. This is a full-time position that requires exceptional customer service skills, knowledge of insurance products, and the ability to work in a fast-paced environment.
Job DescriptionThe ideal candidate will possess an upbeat, positive, and enthusiastic attitude, be a great self-starter with a sense of urgency, and have excellent communication and interpersonal skills. They will also be proficient in multi-tasking, following through, and following up on tasks.
This role involves providing exceptional customer service to current clients and new prospects, obtaining information and quoting policies, maintaining knowledge of our products, and answering any questions our clients may have.
The successful candidate will also be responsible for processing customer change requests, securing trailing documents from customers, handling incoming claims and service calls, taking premium payments from customers, and treating each customer contact as a cross-sell opportunity.
In addition, they will verify phone numbers, addresses, and email addresses with each customer contact, update customer information, and return all phone messages promptly. They will also thoroughly understand and follow all underwriting, rating, and compliance requirements, maintain knowledge of new products, and be outstanding at relationship building.
BenefitsWe offer a competitive annual base salary plus commission and bonus opportunities, paid time off (PTO), health insurance, life insurance, and a retirement plan. The schedule is Monday to Friday, with evenings off.
Estimated Salary: $45,000 - $60,000 per year
Requirements
- Possess an upbeat, positive, and enthusiastic attitude.
- Be a great self-starter with a sense of urgency.
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Communication/interpersonal skills.
- Professional phone etiquette.
- Excellent Spelling and Grammar skills.
- College Degree - preferred but not required.
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