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Technical Support Software Engineer

2 months ago

Bohemia, New York, United States Sartorius AG Full time
About the Role

We are seeking a highly skilled Technical Support Software Engineer to join our team at Sartorius AG. As a key member of our technical support team, you will be responsible for providing expert technical support to our customers, ensuring that they receive the highest level of service and support.

Key Responsibilities
  • Provide technical support to customers via phone, email, and on-site visits.
  • Assist with software installation, configuration, and testing for new installations, upgrades, and maintenance.
  • Take ownership of technical software issues and work with internal product groups to resolve more advanced issues.
  • Document troubleshooting and problem resolution steps.
  • Log service issues in our CRM system.
  • Assist with software upgrades and enhancements in the field.
  • Manage new software releases and system configuration details.
  • Coordinate and deliver training for field engineers to enable successful installations, preventative maintenance, and break-fix repairs.
  • Maintain a healthy relationship with manufacturing, engineering, and project teams, feeding back ideas for product improvement.
Requirements
  • Bachelor's degree in biotechnology, engineering, or IT discipline, or 10+ years of experience in supporting automation in a laboratory or production environment.
  • 5+ years' professional experience with at least three of the following areas:
    • Supporting software-controlled automation equipment.
    • Experience with databases, Sybase, Oracle, SQLSERVER, or MS Access.
    • Experience of PLCs such as DeltaV, Siemens, Emerson, or AB.
    • Knowledge of OPC data suite.
    • Experience with complex fault finding.
  • Ability to read electrical schematics.
  • Willingness to travel to meet business needs and at short notice.
  • Located within commuting distance of Bohemia, NY or Newark, DE.
  • Proficient with Microsoft Office programs.
  • Proficient with Windows OS skills.
  • Proficient with PC networking, TCP/IP.
  • Proficient with PC architecture.
What We Offer
  • Competitive salary range of $85k-$110K depending on experience.
  • Comprehensive benefits package, including health insurance, retirement savings plan, and flexible spending accounts.
  • Opportunities for professional development and growth within the company.
  • A dynamic and supportive work environment.
Equal Employment Opportunity

Sartorius AG is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.