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DIRECTV Field Service Technician

2 months ago

Frankfort, Kentucky, United States Adcomm-MDU Full time
Job Title: DIRECTV Field Service Technician

We are seeking a skilled and experienced DIRECTV Field Service Technician to join our team at Adcomm MDU. As a DIRECTV Field Service Technician, you will be responsible for the installation, repair, and maintenance of DIRECTV services in Multi-Dwelling Units (MDUs).

Key Responsibilities:
  • Deliver exceptional customer service during all phases of DIRECTV system installation, troubleshooting, maintenance, and upgrades.
  • Install, upgrade, and repair DIRECTV products in accordance with quality standards.
  • Test DIRECTV satellite dishes and indoor equipment using specialized meters and tools.
  • Replace defective DIRECTV satellite dishes and equipment as needed.
  • Greet customers professionally and ensure installations are completed to their satisfaction.
  • Use eight-foot and twenty-eight-foot ladders for roof installations.
  • Utilize a DIRECTV meter to peak and align satellite signals.
  • Install coaxial cables and set up DIRECTV receivers.
  • Work at heights to install and service DIRECTV equipment, ensuring all services are fully functional.
  • Perform tasks in attics, basements, and crawl spaces, involving bending, kneeling, stooping, crouching, and crawling.
Requirements:
  • High school diploma or equivalent.
  • Previous experience in cable installation, telecommunications, or related field is advantageous.
  • Strong understanding of cable systems, networking concepts, and telecommunications equipment.
  • Proficient in using hand and power tools for installation and repairs.
  • Excellent communication skills and customer service orientation.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Willingness to work outdoors in various weather conditions and occasional evenings or weekends.
  • Valid driver's license.
  • Have basic tools, such as:
    • Adjustable Wrenches
    • Screwdrivers
    • Pliers
    • Cable Stripper
    • Cutters
    • Coax and Cat 5/6 Crimpers
    • Cordless Drill(s)
    • Ethernet Punch Down Tool
  • Have equipment, such as:
    • Cable Tester
    • Multimeter
    • Connectors
    • QAM Meter (Televes/JDSU)
    • Super Buddy Meter (Desirable)
    • AIM - Meter

About Adcomm MDU:

Adcomm MDU Services, LLC is a leading provider of Internet and Video Services for multi-tenant residential and commercial customers nationwide. Our state-of-the-art fiber/wireless networks deliver reliable, guaranteed-speed Internet, Managed Wi-Fi, and Video Services under the "Celerity" brand. We are partnered with major video providers to support customers with cost-effective bulk video services.

Our management team has decades of experience operating in both the residential and commercial segment of the video markets. We have deep pre-existing relationships and dealer agreements with major video providers and streaming platforms.

We are committed to delivering exceptional customer experiences through our team of skilled and dedicated professionals.