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Customer Experience Ambassador

1 week ago

Hilton Head, South Carolina, United States Enterprise Holdings Full time

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. As a leading mobility solutions provider, we are dedicated to delivering exceptional customer experiences.

This Customer Service Representative position plays a critical role in achieving our vision of being the world's best and most trusted mobility company. You will provide superior, friendly, and efficient transactions to our customers, offering company-approved services and products that meet their needs.

We offer a competitive hourly rate of $18.20, plus potential bonuses. Our full-time employees enjoy benefits such as paid time off, consistent schedules, employee discounts, retirement savings plans, health insurance, life insurance, dental insurance, vision insurance, training and development opportunities.

To be successful in this role, you will need to:

  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide exceptional customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information

You will also be responsible for answering incoming calls, placing outgoing calls, assessing the condition of rentals upon return, notifying management of any issues, and continuously building your knowledge and skills through on-the-job training and development opportunities.