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Member Service Representative II

2 months ago

Carlisle, Pennsylvania, United States Members 1st Full time

**Job Summary**

The Member Service Representative II plays a vital role in supporting all aspects of branch operations at Members 1st. This position is responsible for identifying member product and service needs, collaborating with departmental partners to provide a seamless experience, and exceeding member expectations.

**Key Responsibilities**

• Support branch growth and service by identifying member needs and providing solutions

• Collaborate with departmental partners to ensure a seamless member experience

• Meet and exceed member expectations by providing exceptional service

• Analyze data and use creativity to provide solutions to member issues

• Demonstrate compliance with credit union policies and procedures

• Foster a consultative sales culture with members and staff

• Influence and connect branch associates, partners, and members to technology

**Requirements**

• Excellent communication and interpersonal skills

• Solid consulting ability

• Cash handling skills

• Ability to demonstrate empathy

• Advanced organizational and time management skills

• Strong financial, problem-solving, and analytical skills

• Ability to lead, take charge, and offer opinions and direction

• Familiarity with PCs and applicable software

**Working Conditions/Physical Demands**

• Ability to communicate effectively in English, both orally and in writing

• Ability to receive information and hear sounds at normal speaking levels under normal conditions in the branch

• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading

• Sufficient manual skill for operation of PC keyboard and other standard office equipment

• Ability to stand or sit for extended time periods

• Ability to work extended evening and weekend hours and to travel to other locations to provide extended hours coverage

**Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities**