Current jobs related to RMA Operations Manager - Andover, Massachusetts - Vicor Corp.

  • Operations Manager

    4 weeks ago

    Andover, Massachusetts, United States Jackpocket Full time

    Operations Supervisor Job DescriptionAt Jackpocket, we're revolutionizing the lottery industry with a mobile platform that's secure, convenient, and fun. As an Operations Supervisor, you'll play a critical role in ensuring the smooth operation of our fulfillment center.Key Responsibilities:Manage scheduling, employee attendance, clock-ins, and...

  • Desktop Support Specialist in Tewksbury, MA

    4 weeks ago

    Andover, Massachusetts, United States Virtual Service Operations Full time

    Desktop Support OpportunityWe are seeking a highly motivated and career-driven individual to join our team as a Desktop Support specialist in Tewksbury, Massachusetts.Responsibilities:Provide workstation software break-fix supportPerform IMAC tasks, including PC installs, moves, adds, and changesLoad images and manage assetsSupport printer operations and...

  • Senior Desktop Support Specialist

    2 months ago

    Andover, Massachusetts, United States Virtual Service Operations Full time

    Opportunity for a Senior Desktop Support SpecialistWe are seeking a highly motivated and career-driven individual to join our team as a Senior Desktop Support Specialist in Andover, Massachusetts.Responsibilities:Provide workstation software break-fix supportPerform IMAC - PC install, moves, adds, and changesLoad imagesRecover assetsTag assetsProvide printer...

  • Security Operations Manager

    1 month ago

    Andover, Massachusetts, United States Securitas Inc. Full time

    About the RoleAs a Security Account Manager at Securitas Inc., you will play a critical role in maintaining a safe and secure environment for our clients by managing security services and related operations for assigned accounts. This includes client service and problem resolution, service enhancement and expansion, new business development, operational...

  • Restaurant Operations Manager

    3 weeks ago

    Andover, Massachusetts, United States Dunkin' Full time

    Job SummaryWe are seeking a highly skilled and experienced Multi-Unit Manager to join our team at Dunkin'. As a Multi-Unit Manager, you will be responsible for providing leadership, coaching, and direction to approximately 5-8 restaurants.Key ResponsibilitiesEnsure all restaurants in your portfolio are meeting Brand operational standards and food safety...

  • Warehouse Operations Manager

    4 weeks ago

    Andover, Massachusetts, United States Orion Talent Full time

    Job Title: Assistant Warehouse ManagerJob Summary:We are seeking an experienced Assistant Warehouse Manager to join our team at Orion Talent. As a key member of our operations team, you will be responsible for assisting the Branch Manager in ensuring efficient operations and optimal customer satisfaction to maintain profitability.Key Responsibilities:Assist...

  • Restaurant Operations Manager

    3 weeks ago

    Andover, Massachusetts, United States Lupoli Companies Full time

    Job SummaryWe are seeking a highly skilled and experienced General Manager to lead our upscale restaurant, 34 Park. The ideal candidate will have a strong background in luxury dining and a proven track record of success in managing high-volume restaurants.The General Manager will be responsible for overseeing all aspects of the restaurant's operations,...

  • Security Operations Manager

    4 weeks ago

    Andover, Massachusetts, United States Securitas Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Security Account Manager to join our team at Securitas Inc. As a Security Account Manager, you will be responsible for managing the security services and related operations provided to an assigned group of smaller accounts.Key ResponsibilitiesManage the security services and related operations for...

  • Desktop Support Specialist in Andover, Massachusetts

    4 weeks ago

    Andover, Massachusetts, United States Virtual Service Operations Full time

    Opportunity:Virtual Service Operations is seeking a highly motivated and career-driven individual to join our growing team as a Desktop Support Specialist in Andover, Massachusetts.In this role, you would be part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:Provide Workstation Software Break...

  • Warehouse Operations Manager

    4 weeks ago

    Andover, Massachusetts, United States Restaurant Depot Full time

    Job Summary:The Assistant Branch Manager is responsible for overseeing the daily operations of the warehouse, ensuring that all tasks are completed efficiently and effectively. This includes managing the front end, receiving, perishables area, dry goods floor, equipment, and small-wares departments, as well as overseeing administrative functions,...

  • Culinary Operations Manager

    3 weeks ago

    Andover, Massachusetts, United States Taste Buds Kitchen Full time

    About the Role:We are seeking a highly skilled General Manager to lead our Kitchen Studio team. As a General Manager, you will be responsible for driving sales, managing day-to-day operations, and creating an exceptional client experience.Key Responsibilities:Open availability is required, including nights and weekends, to ensure seamless event...

  • Receiving Operations Manager

    4 weeks ago

    Andover, Massachusetts, United States Restaurant Depot Full time

    Restaurant Depot Receiving Supervisor Job DescriptionAs a key member of our Restaurant Depot team, the Receiving Supervisor plays a vital role in ensuring the smooth operation of our receiving department. Key responsibilities include:Key Responsibilities:Monitoring and assisting in all activities related to incoming and outgoing merchandiseProviding...

  • Warehouse Operations Manager

    4 weeks ago

    Andover, Massachusetts, United States Restaurant Depot Full time

    Warehouse Operations ManagerFull-Time Position$19.50/hrThe Warehouse Operations Manager is responsible for overseeing the receiving and shipping departments, ensuring accuracy and efficiency in all activities. This includes monitoring incoming and outgoing merchandise, providing leadership to power equipment operators, and maintaining a safe and secure work...

  • Fleet Operations Manager

    4 weeks ago

    Andover, Massachusetts, United States Minuteman Security and Life Safety Full time

    Fleet Manager Job DescriptionMinuteman Security Technologies, Inc is seeking a highly skilled Fleet Manager to join our team. The successful candidate will be responsible for implementing and executing all fleet needs, including vehicle maintenance and repairs, fuel cards and expenses, vehicle assignment and tracking, titles and registrations, Insurance...

  • Regional Operations Manager

    3 weeks ago

    Andover, Massachusetts, United States Planet Fitness - The Core Group Full time

    Job DescriptionAbout the Regional Manager Role:The Regional Manager plays a pivotal role in ensuring the success of our clubs by providing training, motivation, and support to Managers. This role involves being the liaison between corporate and the clubs for all reporting, communications, and carrying out monthly initiatives. The Regional Manager must be...

  • Food and Beverage Operations Manager

    4 weeks ago

    Andover, Massachusetts, United States Atria Senior Living - Marland Place Full time

    Job SummaryWe are seeking a highly skilled Food and Beverage Operations Manager to join our team at Atria Senior Living - Marland Place. As a key member of our culinary team, you will be responsible for overseeing the daily operations of our dining venues, ensuring exceptional customer service, and maintaining high standards of quality and cleanliness.Key...

  • Receiving Operations Manager

    4 weeks ago

    Andover, Massachusetts, United States Restaurant Depot Full time

    {"Job Summary We are seeking a highly organized and detail-oriented Receiving Manager to join our team at Restaurant Depot. The successful candidate will be responsible for overseeing the receiving and shipping operations, ensuring accuracy and efficiency in all activities related to incoming and outgoing merchandise. Responsibilities: * Monitor and...

  • Plant Operations Manager

    4 weeks ago

    Andover, Massachusetts, United States Reframe Systems Full time

    About Reframe SystemsWe're a pioneering company on a mission to revolutionize the housing industry by making net-zero carbon housing more affordable and accessible. Our innovative approach involves reimagining how housing is designed and built, leveraging our volumetric module platform and highly-automated production system to drive down cost, delivery time,...

  • Culinary Operations Manager

    3 weeks ago

    Andover, Massachusetts, United States Aramark Full time

    Job SummaryThe Culinary Operations Manager will oversee the production, preparation, and presentation of food for a designated unit. This role requires strong leadership and coordination skills to ensure a consistent quality product is produced.Key ResponsibilitiesSupervise and participate in the production, preparation, and presentation of all foods for...

  • Program Operations Manager

    3 weeks ago

    Andover, Massachusetts, United States RTX Full time

    Job Summary:RTX is seeking a highly skilled Program Operations Manager to join our team in Andover, Massachusetts. As a key member of our Land and Air Defense programs, you will be responsible for leading the long-term strategy for shelter production and coordinating with the Patriot Product Line, Manufacturing Work Centers, and other Functional Partners to...

RMA Operations Manager

2 months ago

Andover, Massachusetts, United States Vicor Corp. Full time
Job Summary

The ideal candidate will be responsible for maintaining and improving RMA processing, including cycle time, administration, and publishing reports. They will also provide direct line communication with customers on technical aspects of Quality related product issues.

Key Responsibilities
  • Receive and review customer requests for product returns, evaluate eligibility based on company policies, and generate RMA numbers for approved returns
  • Administer and process RMAs from all customers as directed by management
  • Provide prompt and helpful assistance to customers inquiring about the RMA process, status of returns, and product replacement or refund options
  • Become an expert on Vicor products to guide a team of Engineers in failure analysis of customer returns and technical report writing
  • Interface with external customers and Applications Engineering on customer-facing issues
  • Data mining, data reporting, and report publishing specific to RMA performance metrics, including PPM and cycle time to closure
  • Work with factory quality and manufacturing teams to drive corrective and preventive action for external product-related issues
  • Coordinate objectives with production procedures in cooperation with other managers and department heads to maximize product quality and minimize costs
Requirements
  • Bachelor's Degree in a technical discipline, BSEE preferred but not required
  • 5-10 years of experience in an electronics manufacturing environment, preferably focused in a technical role within failure analysis
  • Well-organized with the ability to properly program manage a significant amount of activities within the technical operations group
  • Good interpersonal skills and the ability to coordinate with other managers and department heads
Vicor is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Salary Range

$102,800 - $128,500 - $167,050

Salary is determined based upon education and experience.