Patient Liaison

1 week ago

Glenview, Illinois, United States Northwestern Medicine Full time
Join Our Team as a Patient Liaison

We are seeking a highly skilled and compassionate Patient Liaison to join our team at Northwestern Medicine. As a Patient Liaison, you will play a vital role in ensuring the smooth operation of our clinical practices, providing exceptional patient care, and supporting our healthcare team.

Responsibilities:
  • Manage schedules to optimize resource utilization and ensure efficient patient flow.
  • Perform schedule maintenance activities, including opening and closing clinic templates, and coordinate care alternatives for patients impacted by changes.
  • Communicate with patients and clinical staff to ensure patient compliance with prescribed treatment plans.
  • Assist the Practice Manager with data collection and analysis related to physician productivity and resource utilization.
  • Facilitate the resolution and prevention of billing errors and denials, including obtaining pre-certifications or referrals as needed.
  • Register patients and schedule or coordinate appointments.
  • Provide patient education information and materials as needed.
  • Maintain strong relationships with patients, internal providers, staff, external hospital departments, physician offices, and vendors.
  • Answer incoming inquiries from patients, providers, staff, and others related to practice operations.
  • Conduct follow-up with patients to ensure compliance with testing, prescriptions, and the plan of care.
Requirements:
  • High School Diploma or GED equivalent.
  • 2 years of previous healthcare experience.
  • Experience in a customer service role.
Preferred Qualifications:
  • Bachelor's degree.
  • Previous experience with an electronic medical record system.
  • Knowledge of medical terminology.

We offer a comprehensive benefits package, including tuition reimbursement, student loan repayment, professional development opportunities, and a Total Rewards package that supports your physical, mental, emotional, and financial well-being. Join our team and be part of a community that values diversity, equity, and inclusion.

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.

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