Front-Line Customer Service Representative

5 days ago


Bliss Corner, Massachusetts, United States Dynamic Systems Technology Full time
Dynamic Systems Technology - Job Description

This position is responsible for providing administrative support to the Fort Bliss Army Community Service (ACS) program. The successful candidate will have excellent communication skills, be highly organized, and able to work effectively in a fast-paced environment.

Key Responsibilities:
  • Provide front-line customer service to clients, including Soldiers, Families, Retirees, veterans, and Reservists.
  • Perform basic receptionist duties, such as greeting visitors, answering phone calls, and directing visitors.
  • Input data into database and submit monthly reports to ensure compliance with regulatory policies and procedures.
  • Maintain ACS program calendars, including scheduling trainings, coordinating facilities, and preparing instructional materials.
Requirements:
  • Associate degree required
  • Minimum of one year of experience working in a Military Family Support Center or civilian social service agency serving Military Families.
  • Working knowledge of family violence dynamics, safety planning, risk assessments, and local community resources.
  • Working knowledge of Microsoft Office suite.
  • Ability to successfully pass state and federal government background checks.

Estimated salary: $17.20 per hour. Position requires ability to lift 20lbs, stand for periods of time. Available to work hours or weekends not within the scope of the office business hours.



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