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Service Team Member P/T

2 months ago

Meridian, Mississippi, United States Michaels Arts and Crafts Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Arts and Crafts. As a Service Team Member, you will be responsible for providing exceptional customer service, assisting customers with their shopping needs, and ensuring a seamless checkout experience.

Key Responsibilities
  • Customer Service: Provide friendly and attentive service to customers, answering questions and resolving issues in a timely and professional manner.
  • Assist with Shopping: Help customers locate products, provide product information, and make recommendations to enhance their shopping experience.
  • Checkout Experience: Ensure a fast and efficient checkout process, handling cash and credit transactions accurately and efficiently.
  • Merchandise Duties: Participate in truck unloading, stocking, and planogram processes to maintain a well-merchandised and in-stock store.
  • Store Recovery: Complete merchandise recovery and maintenance tasks to ensure a clean and organized store environment.
  • Omni Channel Processes: Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes to provide a seamless shopping experience.
  • Training and Development: Participate in training programs to develop skills and knowledge in areas such as customer service, sales, and merchandise recovery.
Requirements
  • Age: Must be at least 16 years old.
  • Experience: Retail and customer service experience preferred.
  • Physical Demands: Ability to remain standing for long periods, move throughout the store, and lift heavy boxes and access high shelves.
What We Offer

As a Service Team Member at Michaels Arts and Crafts, you will have the opportunity to work in a fast-paced and dynamic environment, develop your skills and knowledge, and be part of a team that is passionate about creativity and customer service.