Customer Service Associate

5 days ago


Charleston, West Virginia, United States Kohl's Part time

About Kohl's

Kohl's is a leading retailer offering a wide range of products for families, homes, and individuals. Our goal is to provide excellent customer service while maintaining efficient store operations.

Job Summary:

We are seeking a Customer Service Associate - Stockroom Operations to join our team. As a key member of our stockroom operations team, you will be responsible for delivering excellent customer service and executing store operations efficiently.

Key Responsibilities:

  • Receive and process product, including unloading truck shipments and executing stockroom operations and omni-channel fulfillment
  • Replenish the sales floor as necessary based on sell-through and seasonal changes
  • Engage customers by greeting them and offering assistance with products and services
  • Execute all product protection standards
  • Participate in the training process for new hires on Kohl's brand standards, product knowledge, inventory procedures, productivity standards, tools, and resources as directed by store leadership

What You'll Do:

  • Act with integrity, honesty, and foster teamwork in an engaged and inclusive culture
  • Exercise good judgment and discernment when making decisions; take appropriate partners as needed
  • Demonstrate a customer service mindset, anticipating customer needs and satisfactorily resolving issues
  • Support point-of-sale and customer service departments to deliver speed-of-service transactions while creating a compelling customer experience
  • Meet or exceed individual goals (e.g., productivity, credit, loyalty)
  • Accomplish multiple tasks within established timeframes
  • Follow company policies, procedures, standards, and guidelines
  • Maintain adherence to company safety policies for the safety of all associates and customers
  • Receive, understand, and proactively respond to direction from supervisors/managers and other company personnel

Requirements:

  • Excellent customer service skills and ability to multi-task with strong attention to detail
  • Verbal/written communication and interpersonal skills
  • No retail experience required
  • Must be 16 years of age or older
  • Flexible availability, including days, nights, weekends, and holidays

Pay Starts At: $14.00

Contact Information:

Please note that we do not provide contact information for job applicants at this time. If you have any questions about the application process, please feel free to ask.



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