Customer Service Associate
5 days ago
About Kohl's
Kohl's is a leading retailer offering a wide range of products for families, homes, and individuals. Our goal is to provide excellent customer service while maintaining efficient store operations.
Job Summary:
We are seeking a Customer Service Associate - Stockroom Operations to join our team. As a key member of our stockroom operations team, you will be responsible for delivering excellent customer service and executing store operations efficiently.
Key Responsibilities:
- Receive and process product, including unloading truck shipments and executing stockroom operations and omni-channel fulfillment
- Replenish the sales floor as necessary based on sell-through and seasonal changes
- Engage customers by greeting them and offering assistance with products and services
- Execute all product protection standards
- Participate in the training process for new hires on Kohl's brand standards, product knowledge, inventory procedures, productivity standards, tools, and resources as directed by store leadership
What You'll Do:
- Act with integrity, honesty, and foster teamwork in an engaged and inclusive culture
- Exercise good judgment and discernment when making decisions; take appropriate partners as needed
- Demonstrate a customer service mindset, anticipating customer needs and satisfactorily resolving issues
- Support point-of-sale and customer service departments to deliver speed-of-service transactions while creating a compelling customer experience
- Meet or exceed individual goals (e.g., productivity, credit, loyalty)
- Accomplish multiple tasks within established timeframes
- Follow company policies, procedures, standards, and guidelines
- Maintain adherence to company safety policies for the safety of all associates and customers
- Receive, understand, and proactively respond to direction from supervisors/managers and other company personnel
Requirements:
- Excellent customer service skills and ability to multi-task with strong attention to detail
- Verbal/written communication and interpersonal skills
- No retail experience required
- Must be 16 years of age or older
- Flexible availability, including days, nights, weekends, and holidays
Pay Starts At: $14.00
Contact Information:
Please note that we do not provide contact information for job applicants at this time. If you have any questions about the application process, please feel free to ask.
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