Client Services Supervisor
4 days ago
Aveanna Healthcare is seeking a highly skilled and empathetic professional to fill the role of Staffing Coordinator/Client Services Supervisor. This position offers a unique opportunity to make a meaningful impact on the lives of families in our community.
Job Summary:This role is responsible for managing the recruitment, hiring, and scheduling of caregivers to meet the needs of our patients. You will collaborate with the clinical team, sales, operations, and executive leadership to ensure the performance management of field staff.
Key Responsibilities:- Schedule will be Monday – Friday, 8:30am – 5pm
- After hours on-call schedule – can vary from every other week to 1 time a month dependent on the branch's needs.
- Additional compensation for on-call hours
- Full comprehensive benefits
- Maintains a current awareness of the abilities and limitations of each field/external staff member.
- Active involvement in issues of cost containment; effectively utilizes nurses when assigning cases.
- Participates in location recruiting activities including identifying, scheduling, and interviewing potential candidates
- Assist in provision of orientation and training for new staff members.
- Coordinates and manages staffing and scheduling needs according to branch location
- Coordinate orientation and training scheduling
- Coordinate work schedules by allocating employees in shifts and positions
- Shift back-fill activities in the event of caregiver tardiness or absences
- Primary point of contact with patient family regarding staffing schedules
- High school diploma or GED
- Six (6) months previous agency staffing or recruiting experience or at least one year of relevant customer service experience
- Proficient Microsoft Office and typing skills
- Bilingual a plus
- Time Management
- Effective problem-solving and conflict resolution skills
- Excellent organization and communication skills
- Quick-thinking and astute decision making skills
- Must be able to speak, write, read and understand English.
- Occasional lifting, carrying, pushing and pulling of 25 pounds
- Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting
- Ability to climb stairs
- Must have visual and hearing acuity
- Performs duties in an office environment with occasional field visits during agency operating hours.
- Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions
Aveanna Healthcare provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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