Service Coordinator

1 week ago


West Memphis, Arkansas, United States Depot Connect International Full time
Job Overview

Depot Connect International (DCI) is a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team excels in offering mission-critical services.

The estimated salary for this role is $55,000 - $65,000 per year, based on national averages for service coordinators in the United States.

Key Responsibilities
  • Maintain complete job files, including correspondence relative to approvals, which ties back to more prompt payment(s).
  • Technician time keeping and review on a daily basis; submittal to payroll bi-weekly.
  • Create repair orders to include customer concerns, contact info, unit info, etc.
  • Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same.
  • Maintain job files with all pertinent correspondence to each job.
  • Daily yard checks and logs and update the customer accordingly
  • Update daily key performance indicators (electronic and printed) to be posted in the shop.
  • Interact with service management team, and technicians.
Requirements
  • High School Diploma required; Associates or Bachelor's degree a plus
  • Prefer at least 5+ years' experience in a similar role
  • Self-starter with excellent customer service skills
  • Strong organizational and time management skills
  • Detail oriented
  • Strong written and verbal communication skills

We offer a range of benefits, including 401(k) with match, medical, dental and vision insurance, paid time off, paid holidays, tuition reimbursement, and parental leave.



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