Medical Assistant/Phlebotomist
4 days ago
One Medical is a healthcare organization that prioritizes quality care, affordability, and accessibility. We strive to deliver exceptional patient experiences through seamless in-office and virtual care services.
Our mission is to transform healthcare by improving the experience for patients, providers, employers, and health networks. We achieve this by providing comprehensive care services, including on-site labs, preventive care, chronic care management, and mental health support.
As a leading healthcare provider, we are committed to building a diverse, driven, and empathetic team that shares our vision. We foster an environment where everyone can thrive, and we are dedicated to delivering exceptional care to our patients.The Opportunity
We are seeking a highly skilled and compassionate Phlebotomist/Office Assistant to join our team. As a key member of our clinical support team, you will provide exceptional patient care, ensuring a positive and seamless experience for our patients.
Responsibilities include:
- Providing best-in-class venipuncture services to patients of all ages
- Performing and assisting with extended scope duties, such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
- Maintaining high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization
- Dispensary responsibilities, including verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging, and labeling prescriptions for patient pick-up
- Continuing to care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties
- Using impeccable C-I-CARE in all patient interactions and ensuring a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary
- Assisting our senior patients by performing other administrative tasks, such as answering phone calls, sending faxes, and coordinating transportation for patients
- Contributing to team development through rounding, attending team huddles, participating in team problem-solving, supporting in-office providers with ad-hoc asks, etc.
- Performing opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
- Mastery of our technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, to interact with team members and complete daily work
This is a full-time role (40 hours/week) with 8-hour shifts generally taking place Monday-Friday between 7:30am-6:30pm based at one of our Kendall Square offices in Cambridge, Massachusetts.
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
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