Customer Service Representative

1 week ago

Syracuse, New York, United States SYRACUSE LOCAL GEICO OFFICE Full time
Job Description

The Syracuse Local Geico Office is seeking a highly motivated and customer-focused Receptionist to join our team. As a key member of our office, you will be responsible for providing exceptional customer service to our agency customers, greeting office visitors, and performing various clerical duties.

Responsibilities
  • Provide exceptional customer service to agency customers via phone, email, and in-person.
  • Greet office visitors and provide a warm and welcoming environment.
  • Perform various clerical duties, including answering phone calls, responding to emails, and preparing documents.
  • Process customer policy change requests and secure all trailing documents from customers.
  • Handle all incoming claim calls from customers and provide support as needed.
  • Complete Evidence of Insurance requests and take premium payments from customers.
  • Ask each customer for referrals and explain our referral program.
  • Treat each customer contact as a cross and up-sell opportunity, including financial products.
  • Verify phone numbers, addresses, and email addresses with each customer contact and update customer information.
  • Answer incoming phone calls on the first ring and provide exceptional customer service.
  • Call prospective customers by operating VOIP telephones, automatic dialing systems, and other internet technologies.
  • Cold call, direct email, and perform other lead generation activities.
  • Schedule appointments for sales staff to meet prospective customers.

Requirements
  • Possess a genuine willingness to learn, be intuitive, and resourceful.
  • Possess an upbeat, positive, and enthusiastic attitude.
  • Be a great self-starter with a sense of urgency.
  • Proficiency to multi-task, follow-thru, and follow-up.
  • Excellent Communication/interpersonal skills.
  • Must have ability to multi-task.
  • Must be highly self-motivated.
  • Professional phone etiquette.
  • Excellent Spelling and Grammar skills.
  • Great Customer Service Skills.
  • Problem-Solving Capabilities.
  • Works well with other employees and is a team player with a positive attitude.
  • Strong work ethic and leadership skills.
  • Ability to tactfully handle stressful and difficult situations.
  • Be capable of handling customer rejection.
  • Bilingual, fluent in both English and Spanish is beneficial.

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