Senior Manager, Client Engagement and Growth
14 hours ago
We strive to create a culture where everyone can bring their authentic self to work. We recognize that everyone is different, and how people want to work and deliver at their best is different for everyone too. In this role, you can expect to work remotely, enjoy flexible working hours, and participate in training and development programs to enhance your skills and career growth.
About the Job:
This role requires a skilled Senior Director to lead client engagement and growth initiatives. The ideal candidate will possess expertise in BPO sales and operational collaboration, as well as excellent communication skills. This position offers a unique opportunity to leverage your experience and skills to drive business success.
Responsibilities:
- Nurture long-term relationships with C-Suite executives and other senior stakeholders.
- Identify and secure cross-sell opportunities across Financial Services/Banking and Hospitality/Travel BPO domains.
- Partner with solutions leaders to develop innovative value propositions tailored to client needs.
- Oversee account-level P&L to ensure financial targets are met or exceeded.
- Support the business unit's strategic priorities and align client solutions accordingly.
- Possess 15+ years of enterprise-level sales and account management experience.
- Demonstrate deep knowledge of Financial Services/Banking and/or Hospitality/Travel BPO processes.
- Showcase a successful track record of growing existing accounts and achieving/exceeding sales quotas.
- Have expertise in account planning, relationship development, and identifying opportunities for client growth.
- Display strong experience in managing account-level profit and loss.
- Possess excellent oral and written communication skills.
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