Outdoor Services Coordinator
3 weeks ago
Job Overview:
We are seeking a seasoned professional to fill the role of Landscape Maintenance Foreman at Command7 LLC. As a key member of our outdoor services team, you will be responsible for overseeing a portfolio of commercial properties requiring weekly landscape services.
Main Responsibilities:
- Manage over 30 properties requiring weekly landscape services
- Supervise and support a small landscape crew operating across a large local region
- Conduct on-site operations to meet customer Service Level Agreements (SLAs) and provide day-to-day management as needed
- Effectively communicate service updates to customers and management
- Ensure check-ins and support documentation are submitted using our FieldTeam Mobile app
- Monitor and track that crews complete work on time and to scope, based on established frequencies and SLAs
- Manage and resolve escalated and complex customer and service provider issues
- Provide ongoing field training to crew members as needed
- Complete site inspections as required
- Approve crew employee time cards
- Ensure compliance with policies and procedures
- Execute employee performance reviews and facilitate disciplinary actions
- Be 'On Call' for related customer inquiries
- Monitor/Respond to customer service team inquiries and provide timely follow-up
Requirements:
- 4+ years of experience in landscape maintenance or landscaping industry
- Valid driver's license with no DUI, able to drive a truck with trailer and equipment
- 2+ years of experience in irrigation systems repair and management
- Small engine repair experience preferred
- Irrigation knowledge preferred
What You'll Get:
- Paid training and paid time off
- Medical, dental, and vision benefits
- Group life insurance
- 401K with 4% company match
- Flexible Spending Account
- Company work vehicle and cell phone provided
Salary: Up to $22.00 per hour DOE
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