Member Service Representative

4 hours ago


Albuquerque, New Mexico, United States Kirtland Federal Credit Union Full time
Member Service Specialist Job Description

We are seeking a highly skilled and customer-focused Member Service Specialist to join our team at Kirtland Federal Credit Union. As a Member Service Specialist, you will be responsible for providing exceptional service to our members, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities:
  • Provide excellent customer service to members via phone, email, and in-person interactions.
  • Answer member inquiries and resolve issues related to accounts, loans, and other credit union services.
  • Process transactions, including loan payments, wires, and transfers.
  • Assist members with online banking, bill payment, and web-based applications.
  • Support the credit union's mission, vision, and service standards.
Requirements:
  • Associate degree in business or related field preferred.
  • One to three years of call center experience or banking experience in Teller Operations or Lending Platform preferred.
  • Strong interpersonal skills, problem resolution skills, and multi-tasking abilities.
  • Proficient in Microsoft Office.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • A dynamic and supportive work environment.

Kirtland Federal Credit Union is an equal opportunity employer. We are committed to providing a workplace that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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