Dining Room Operations Manager

3 days ago

Orlando, Florida, United States Vito's Chop House Full time
Job Summary:

We are seeking a highly skilled and experienced Host to join our team at Vito's Chop House. As a Host, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.

Key Responsibilities:

  • Provide leadership and oversight of duties conducted by dining room servers and host/hostess, ensuring delivery of services in alignment with Vito's Chop House service standards.
  • Support dining management in the training of new team members relative to fine dining guidelines and dining concierge/reservation guidelines and etiquette.
  • Ensure cleanliness and proper opening/closing of the host stand.
  • Ensure team members are properly attired/uniformed.
  • Assigns servers to reservation floor plan.
  • Attends pre-meal meetings and assists during dinner service as needed.
  • Make reservations by phone and in person for dining and for to-go orders. Answer phone, check messages and return calls promptly.
  • Assures set up of special events.

Requirements:

  • Two years of fine dining experience preferred.
  • Knowledge of dining operations.
  • Ability to provide high customer service levels in a fast-paced environment.
  • Effective communicator and collaborator.
  • Excellent telephone skills and professional manner.
  • Must possess math and problem-solving abilities.
  • Good computer skills.
  • Must be able to read, write and speak the English language.

Benefits:

  • Health Insurance - A Robust Group Health Insurance and Dental Insurance is available based on certain eligibility criteria.
  • Holidays Off - All restaurants are closed during major holidays, including Thanksgiving, Christmas, July 4th, Memorial Day, Labor Day, and Super Bowl Sunday.
  • Personal Time Off, Sick Leave & Flexible Schedules - We encourage our team members to take regular time off to maintain a healthy work-life balance.
  • Restaurant Discounts - Hourly employees plus three guests will receive 50% off total food and N/A beverage when you dine in at any Talk of the Town Restaurant. Managers will receive an exclusive dining card to dine each quarter.
  • Employee Recognition - Employee of the Month program and tenured employee recognition and gifts.
  • Direct Deposit - Payroll is paid by direct deposit and stubs will be emailed to the employee's email.
  • Giving Back – Monthly Round Up for Charity program at all Talk of the Town Restaurants to support local charities in our community.
  • Family Culture Environment - A family owned and operated company since 1974, it is our goal at Talk of the Town Restaurants to make each employee feel like family

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