Member Care Specialist

7 days ago

Lancaster, South Carolina, United States Founders Federal Credit Union Full time
Member Care Specialist

Founders Federal Credit Union is seeking a highly skilled and dedicated Member Care Specialist to join our team. As a Member Care Specialist, you will be responsible for providing exceptional customer service to our members, handling incoming calls, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Provide excellent customer service to members via phone, email, and in-person
  • Handle incoming calls and resolve issues in a timely and professional manner
  • Assist members with account maintenance, order checks, and mail forms
  • Supply members with information on interest rates, savings accounts, certificates, and other services offered by the credit union
  • Subject matter expert for Online Banking, BillPay, Mobile Deposit, Savvy Money, Online loan, and account opening processes
  • Responsible for overall plastic card maintenance, such as issuing cards, blocking cards, and assisting with problems
  • Complete proper dispute forms for debit and ATM card
  • Monitor and keep abreast of all Credit Union promotions and marketing materials sent to the membership
  • Perform extensive verification via phone for members prior to making any account changes or giving account sensitive information
  • Respond to inquiries, resolve problems, and fulfill member requests by researching and exploring alternative solutions
Requirements:
  • High school diploma required; previous customer service experience preferred
  • Basic computer literacy required, specifically in Microsoft Office products and SharePoint
  • Ability to learn and navigate new applications quickly
  • Strong work ethic with the ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Availability to work Monday - Thursday 8 am - 5 pm, Friday 8 am - 6 pm
Benefits:
  • Paid Holidays
  • Paid Time Off
  • Family-oriented culture that values work/life balance
  • Retirement Plan (401k with employer contributions + Pension Plan fully funded by FFCU)
  • Comprehensive Health and Dental Insurance
  • Life and Accidental Death & Dismemberment Insurance (at no cost to employee)
  • Voluntary Supplemental Life Insurance coverage for employee, spouse, and children
  • Health Care and Dependent Care Flexible spending accounts
  • Long Term Care Plan
  • Short-Term and Long-Term Disability Insurance
  • Tuition reimbursement to assist with furthering education
  • Certifications - Assistance with achieving and maintaining
  • Fit Founders Wellness Program

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