Tru by Hilton Overnight Shift Coordinator

6 days ago


Prattville, Alabama, United States Tru by Hilton Full time
Job Description:
As a Tru by Hilton Overnight Shift Coordinator, you will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks. The ideal candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Key Responsibilities:
  • Manage the front desk during the overnight shift, ensuring seamless guest check-ins and check-outs.
  • Answer phone calls and respond to online inquiries in a timely and professional manner.
  • Handle guest requests, such as booking tours or making restaurant reservations.
  • Assist with check-in and check-out processes, including handling payments and issuing keys.
  • Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports.
  • Monitor and maintain inventory of supplies and equipment.
  • Perform light cleaning duties, such as wiping down counters and restocking supplies.
Qualifications:
  • Previous experience as a night auditor or in a customer service role is preferred.
  • Strong communication and interpersonal skills.
  • Ability to multitask and handle a high-volume workload.
  • Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
  • Excellent attention to detail and problem-solving skills.
  • Flexibility to work overnight shifts, including weekends and holidays.


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