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Technical Account Manager

2 months ago

Redlands, California, United States Esri Full time

About the Role

We are seeking a highly skilled GIS professional to join our team as a Senior GIS Solutions Architect. As a key member of our account team, you will be responsible for advising customers on their most complex business challenges and leveraging your problem-solving skills to demonstrate the value of GIS and how it finds unique patterns, trends, and understanding.

Key Responsibilities

  • Build Relationships
    • Present, demonstrate, and support selling Esri software and solutions as part of the account team.
    • Gain access to technical enterprise-level decision makers and lead technical meetings that drive revenue.
  • Be an Expert
    • Be a technical leader of Esri technology as well as a subject matter expert of local government.
    • Demonstrate your advanced understanding of sales strategies and initiatives to develop complex solutions for Esri's most strategic customers.
    • Understand an organization's business structure, associated workflows, third-party business systems, and integration points.
    • Share knowledge and coach new team members on best practices.
  • Solve Problems
    • Proactively craft and propose solutions that clarify how GIS brings business value to our customers by addressing the critical challenges they face.
    • Define and deliver complex strategies that align Esri technology with our largest customers' business needs.
  • Tell Our Story
    • Design presentations for technical and non-technical audiences within Esri's largest customers.
    • Provide configuration guidance and best practices.
    • Present at large conferences and executive engagements.

Requirements

  • 5+ years of experience with Esri technology creating maps, performing spatial analysis, and configuring web applications.
  • 3+ years of experience in state or local government.
  • Broad knowledge of ArcGIS from an IT context (such as hardware, storage, security, networking, web services, virtualization, cloud computing).
  • Demonstrated experience in technical consulting and conceptual solution design.
  • Understanding of sales and business development processes.
  • Ability to troubleshoot client issues related to Esri application deployment and system architecture.
  • Experience with geodatabases and underlying DBMS technology.
  • Knowledge of cloud computing concepts and environments (Microsoft Azure or AWS).
  • Experience integrating software solutions with other business systems including data warehousing, BI, CRM, ERP, and analytics platforms.
  • Programming and scripting experience with languages, such as Python and JavaScript.
  • Remarkable presentation, interpersonal, and listening skills.
  • Ability to travel domestically or internationally 25-50% of the time.
  • Bachelor's degree in geography, computer science, or a related field.
  • Visa sponsorship is not available for this position. Applicants must be authorized to work for any employer in the United States.

Recommended Qualifications

  • Experience incorporating real-time information streams with existing GIS data and IT infrastructure.
  • Knowledge of digitalization strategies that include mobile, IoT, advanced analytics, and data science (AI/ML), and imagery.
  • Master's degree in geography, computer science, or a related field.