Customer Experience Specialist

4 weeks ago


Wappingers Falls, New York, United States Laerdal Medical Corp. Full time
Customer Care Specialist I

At Laerdal Medical Corporation, we are committed to delivering exceptional customer experiences. As a Customer Care Specialist I, you will play a vital role in ensuring our customers receive the highest level of care and support throughout their journey.

Key Responsibilities:
Provide customer support via phone, email, chat, or other channels
Assist customers with Laerdal products and services
Coordinate and implement solutions for customers
Manage orders and resolve post-order management issues
Create and manage customer data in Salesforce

Requirements:
Minimum of two years' experience in customer service or related position
Strong multi-tasking and attention to detail skills
Excellent verbal and written communication skills
Technical proficiency with software such as Salesforce or TalkDesk

What We Offer:
Competitive salary range: $45,000-$47,000
Comprehensive benefits package
Opportunities for professional development and growth

Laerdal Medical Corporation is an Equal Opportunity Employer.

As a Customer Care Specialist I, you will have the opportunity to work with a dynamic team and make a meaningful impact on our customers' experiences. If you are passionate about delivering exceptional customer care and have a strong commitment to excellence, we encourage you to apply for this role.

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