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Customer Service Manager
2 months ago
We are seeking a highly motivated and experienced Customer Service Manager to join our team at Binny's Beverage Depot. As a key member of our management team, you will be responsible for leading our sales team and ensuring exceptional customer service experiences.
Key Responsibilities- Customer Service: Create a welcoming environment for customers, respond to inquiries and needs, and provide excellent customer service.
- Team Leadership: Motivate and inspire the sales team to achieve store goals, provide guidance and training to improve customer engagement and interactions.
- Operations Management: Assist the General Manager and Assistant Manager in daily operations, enforce company policies and procedures, and ensure a safe and secure work environment.
- Staff Development: Conduct new employee orientations, train and coach Store Associates, and provide ongoing feedback and performance evaluations.
- Business Analysis: Utilize company tools to diagnose opportunities and develop action plans to improve performance, regularly communicate with management to discuss business trends and opportunities.
- Experience: 1-2 years of retail management experience, with supervisory and training/coaching skills.
- Education: High school diploma or equivalent required.
- Skills: Strong interpersonal skills, ability to communicate effectively, and influence at all levels.
- Physical Demands: Ability to stand and/or walk for extended periods, repeatedly lift 40-50 pounds, and work in cold areas.
Binny's Beverage Depot offers a comprehensive benefits package, including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays, and an employee discount.
